Lead Services Specialist 1 - Services Project Management (U.S. Remote - 50% Travel)

GE HealthCare Voluson Ultrasound; United States; Remote; USD 89,000 - 135,000; Full time

Job summary

A leading company in medical technology seeks a Lead Services Specialist to ensure customer satisfaction and smooth operation of their Encompass product. This remote role involves quality assurance, customer requests management, and vendor leadership with approximately 50% travel required. Ideal candidates will possess strong troubleshooting skills, excellent communication abilities, and a customer-centric approach.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Tuition Reimbursement

Qualifications

• Support experience in a technical environment.
• Strong troubleshooting skills in WiFi connectivity.

Responsibilities

• Oversee quality assurance processes for Encompass support.
• Manage customer requests for map changes and modifications.
• Lead on-site vendor teams during installations.

Skills

Troubleshooting

Communication

Customer Service

WiFi Standards

Tools

AutoCAD

WiFi Analyzers

Job description

Lead Services Specialist 1 - Services Project Management (U.S. Remote - 50% Travel)

Join to apply for the Lead Services Specialist 1 - Services Project Management (U.S. Remote - 50% Travel) role at GE HealthCare Voluson Ultrasound.

Job Description Summary

• Remote role based anywhere in the U.S. – Must reside near a major airport.
• Travel is approximately 50% within the U.S. and Canada.

GE Healthcare is seeking a dedicated Encompass Support Specialist to join our team. This role is pivotal in ensuring smooth operation and customer satisfaction of our Encompass product. The ideal candidate will possess technical skills, a customer-centric approach, and the ability to collaborate with various teams.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Join us to turn ideas into world-changing realities and make a difference.

Responsibilities

• Quality Assurance: Oversee quality assurance processes for Encompass support and implementation.
• Customer Requests: Manage customer requests for map changes, labels, and floorplan modifications.
• Secondary Trainer: Support training sessions as a secondary trainer.
• Vendor Lead: Lead on-site vendor teams during installations and refreshes, ensuring successful deployment and customer satisfaction.

Required Qualifications

• Support experience, preferably in a technical environment.
• Strong troubleshooting skills in WiFi connectivity, including:
• Understanding WiFi standards and protocols (e.g., IEEE 802.11).
• Network diagnostics and tools like WiFi analyzers.
• Configuring routers and access points.
• Resolving common WiFi issues such as interference and bandwidth problems.
• Excellent communication and customer service skills.
• Ability to work independently and in teams.
• Willingness to travel for on-site support.

Desired Characteristics

• Experience with GE Healthcare products, especially Encompass.
• Proficiency in AutoCAD.
• Ability to diagnose and resolve Wi-Fi issues, including signal assessment and network adjustments.

Our organizational values include acting with humility, building trust, leading with transparency, delivering with focus, and driving ownership with integrity.

Our total rewards include competitive salary, benefits, and career growth opportunities in a supportive culture.

Additional Details

Pay range for U.S. positions: $89,600 - $134,400 annually. Compensation depends on skills, experience, and location. Performance incentives may include bonuses and long-term incentives. Benefits include medical, dental, vision, paid time off, 401(k), insurance, and tuition reimbursement.

Position grade: LPB2. GE HealthCare is an Equal Opportunity Employer and complies with all legal requirements. Employment eligibility in the U.S. is required. COVID-19 vaccination is not currently mandatory but may be required by some clients.

Relocation assistance: Not provided.

Application deadline: August 29, 2025.

Additional Info

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Medical Equipment Manufacturing