Lead Services Representative (Assistant Branch Manager)

Centris Brand; Omaha (NE); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Tuition reimbursement

Annual incentives

Company-paid DoorDash membership

Health benefits

401K match

PTO

11 paid holidays

Job summary

Centris Federal Credit Union in Omaha, NE, seeks a Lead Services Representative (Assistant Manager) at 168th & Center. The role oversees branch activities, assists in directing the team, and originates loans for personal production while delivering exemplary member service.

Hours include rotating shifts; the role requires strong leadership, banking knowledge, and ability to foster internal/external relationships to promote Centris products and services.

Qualifications

• Bachelor’s degree in Business, Finance or related field.
• Two years personal banking and lending experience.
• Supervisory or leadership experience preferred.

Responsibilities

• Promote and model the Centris Vision, Mission, Values and Team Principles.
• Provide unparalleled service to both internal and external members in accordance with the Centris Service Promises.
• Create and/or develop relationships with internal and external members.
• Serve members by identifying needs, educating and recommending products or services, and performing functional duties efficiently and accurately which may include but is not limited to opening and maintenance of various accounts, originating loans, IRA, certificates, account maintenance, fraud, etc.
• Assists the Financial Services Manager in directing and overseeing the activities of the branch.

Skills

Leadership experience

Customer service

Communication skills

Team collaboration

Banking knowledge

Lending experience

Education

Bachelor’s degree in Business, Finance or related field

Job description

Position: Lead Services Representative (Assistant Manager)

Location: 168th & Center

Hours: Rotating Monday - Friday between 7:15am - 6:15pm, and rotating Saturdays 8:15am - 1:15pm

Position Overview:

The primary purpose of this position is to assist Centris Federal Credit Union in our mission to be a trusted life-long financial partner with our members and to assist our members in achieving their financial needs and goals. A Lead Services Representative assists in directing and overseeing the activities of the branch while originating loans for personal production, providing service to our members and promoting Credit Union products and services.

Essential Responsibilities:

1. Promote and model the Centris Vision, Mission, Values and Team Principles.
2. Provide unparalleled service to both internal and external members in accordance with the Centris Service Promises.
3. Create and/or develop relationships with internal and external members.
4. Serve members by identifying needs, educating and recommending products or services, and performing functional duties efficiently and accurately which may include but is not limited to opening and maintenance of various accounts, originating loans, IRA, certificates, account maintenance, fraud, etc.
5. Assists the Financial Services Manager in directing and overseeing the activities of the branch.

Job Requirements:

• Technical Skills and Experience Requirement
  • Must have a Bachelor’s degree in Business, Finance or related field.
  • Must have two years personal banking and lending experience.
  • Supervisory or leadership experience preferred.
• People Skills Requirement
  • Must have the ability to work effectively independently and in a team environment.
• Must be able to effectively communicate with members, staff, financial institutions, and other business contacts.
• Must be able to effectively lead and manage others.
• Physical Skills Requirement
  • Must be able to effectively access and interpret computer screens, documents, and reports.
  • Must be able to operate general office equipment.
  • Must be able to accurately enter data 120 keystrokes per minute.
  • Must be able to accurately key numbers 100 keystrokes per minute.
  • Must be able to lift and carry up to 50 pounds.
• Other Requirements
  • Must report to work regularly and on time.
  • Must be able to work the hours necessary to fulfill the responsibilities of the position (which could include opening & closing shifts)
  • Must be knowledgeable in BSA and compliance requirements enforced on the credit union by state and federal law as applicable.
  • Must present a professional image.
  • Must be bondable.

What's In It for You:

• Invest in Yourself: Centris offers tuition reimbursement!
• Performance Pays Off: Enjoy potential pay increases up to 5% in your first 12 months.
• Celebrate Success: Annual corporate incentives for all team members!
• Treat Yourself: Company-paid DoorDash membership.
• Secure Your Future: Benefits (health, dental, vision), 401K match, PTO, 11 paid holidays, and community volunteer paid time.
• A collaborative and inclusive work environment.

Ready to Dive In? Your Journey Starts Here!

Join us at Centris Federal Credit Union and embark on a career that's truly rewarding!