Lead ServiceNow System Administrator

Cognosante, LLC; United (PA); Remote; USD 110,000 - 183,000; Full time

Job summary

A leading service company is seeking a Lead ServiceNow System Administrator to manage and maintain the ServiceNow platform. This role involves overseeing the change management process, collaborating with IT teams, and ensuring compliance with IT policies. Qualified candidates must have a Bachelor's degree, 8+ years of experience, and ServiceNow certification. Competitive compensation is offered in a supportive work environment.

Benefits

Comprehensive health benefits

Work/life balance programs

Competitive pay

Qualifications

• Must be a US Citizen with the ability to pass a background check and receive a Public Trust clearance.
• 8+ years of equivalent work experience required.
• Strong knowledge of ITIL practices.
• ServiceNow certified System Administrator required.

Responsibilities

• Manage, configure, and maintain ServiceNow platform and applications.
• Oversee the change management process.
• Administer and configure ServiceNow applications.
• Develop and maintain ServiceNow workflows and business rules.
• Monitor ServiceNow performance and troubleshoot issues.
• Collaborate with IT teams for effective service delivery.

Skills

ITIL practices

Organizational leadership

Stakeholder management

Excellent communication

ServiceNow certification

Education

Bachelor's degree

Job description

Job Description:

Job information Lead ServiceNow System Administrator from the Company Cognosante, LLC, this latest Lead ServiceNow System Administrator job vacancy is located in the city Remote located in the country United States . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree .

Job Responsibility:

Security Clearance required: Able to obtain Public Trust. Cognosante employees are passionate about improving people's lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs.

Our Military and Veterans Health team provides support for the Department of Veterans affairs across numerous projects and delivers innovative solutions and capabilities to serve our Veterans. This particular project is to support The Office of Enterprise Service Management (ESM), whose mission is to, “Lead and modernize IT Service Management for the Department of Veterans Affairs through best practices, process optimization, and continual service improvement.”

The Lead ServiceNow System Administrator will be responsible for managing, configuring, and maintaining ServiceNow platform and applications in support of the organization's IT service management initiatives. The individual will also be responsible for overseeing the change management process to ensure the efficient delivery of IT services and minimize disruption to the business.

• Administer and configure ServiceNow applications to support IT service management processes.
• Develop and maintain ServiceNow workflows, business rules, UI policies, and other customization to meet business requirements.
• Perform routine maintenance and upgrades of ServiceNow applications, including testing, documenting, and implementing new releases.
• Monitor ServiceNow performance and troubleshoot issues as necessary.
• Manage and execute the change management process, including reviewing change requests, assessing change impacts, coordinating change approvals, and overseeing change implementation.
• Ensure compliance with IT policies and standards, as well as industry best practices for IT service management and change management.
• Collaborate with other IT teams and stakeholders to ensure the timely and effective delivery of IT services.
• Provide training and support to end-users on ServiceNow applications and change management process.
• Perform all other job-related duties as assigned.

Qualifications:

• Must be a US Citizen with the ability to pass a background check and receive a Public Trust clearance.
• Bachelor's degree is required; + 8 years or equivalent work experience.
• Strong Knowledge of ITIL practices
• Strong organizational leadership and stakeholder management skills.
• Excellent written and verbal communication abilities.
• ServiceNow certified System Administrator

What We Offer:

Cognosante offers comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:

• Ensure optimal health and productivity of our employees
• Support employee retention and attraction
• Provide work/life balance to ensure our employees succeed inside and outside of the office

Compensation $110,609.43 - $182,506.63. Cognosante is an affirmative action employer, committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.