Lead ServiceNow Engineer

Kemper Corporation; Jacksonville (FL); On-site; USD 89,000 - 148,000; Full time

Benefits offered by this job

Annual Bonus

Medical Benefits

Dental Benefits

Vision Benefits

401k Match

Tuition Assistance

Paid Time Off

Employee Discounts

Job summary

Kemper Corporation seeks a Lead ServiceNow Engineer to provide hands-on engineering, solution design, and technical leadership for our enterprise ServiceNow platform. The role works with stakeholders to translate requirements into scalable solutions across the platform.

The successful candidate will combine deep ServiceNow expertise with strong design and leadership capabilities, guiding administrators, developers, and partners while driving platform modernization and maintainability.

Qualifications

• Extensive ServiceNow expertise with hands-on engineering and design.
• Strong solution-design and technical-leadership capabilities.
• Experience with enterprise integrations and complex platform issues.

Responsibilities

• Serve as senior SME and engineering resource for the ServiceNow platform.
• Design, configure, develop, test, deploy, troubleshoot, and support ServiceNow solutions across enterprise use cases.
• Translate requirements into scalable ServiceNow technical designs.
• Provide leadership for complex enhancements, integrations, automation, and platform initiatives.
• Develop solutions using Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, notifications, Service Catalog, APIs, and related technologies.
• Design, implement, troubleshoot, and support integrations between ServiceNow and enterprise systems via REST/SOAP APIs, MID Servers, and file-based methods.
• Support integrations involving identity, provisioning, HR, security, monitoring, and other enterprise platforms.
• Provide engineering support for ITSM capabilities including Incident, Change, Problem, Knowledge, and Service Catalog workflows.
• Analyze upgrade impacts, pursue modernization, and promote out-of-the-box capabilities where possible.
• Mentor ServiceNow admins and developers; participate in platform upgrades and environment management.

Skills

ServiceNow

Technical Leadership

Integration design

REST/SOAP APIs

ITSM knowledge

Tools

Flow Designer

IntegrationHub

Business Rules

Script Includes

Client Scripts

UI Policies

ACLs

Service Catalog

APIs

MID Servers

Job description

Location(s)

Alpharetta, Georgia; Birmingham, Alabama; Chicago, Illinois; Dallas, Texas; Downers Grove, Illinois; Jacksonville, Florida

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Position Summary

We are seeking an experienced Lead ServiceNow Engineer to provide hands-on engineering, solution design, technical leadership, and advanced support for our enterprise ServiceNow platform. This role serves as a senior technical subject matter expert for ServiceNow and is responsible for designing, developing, integrating, troubleshooting, and continuously improving solutions across the platform. The Lead ServiceNow Engineer works closely with the ServiceNow IT System Owner, business stakeholders, enterprise architecture, infrastructure, security, identity teams, and implementation partners to translate business and technical requirements into scalable and maintainable ServiceNow solutions. The successful candidate will combine deep hands-on ServiceNow expertise with strong solution-design and technical-leadership capabilities. This individual should be comfortable working across applications and enterprise integrations, investigating complex platform issues, designing new capabilities, evaluating technical approaches, and providing technical direction to other administrators, developers, and external partners. The role emphasizes an out-of-the-box first engineering approach, appropriate use of ServiceNow platform capabilities, reduction of unnecessary customization and technical debt, and long-term maintainability of the platform.

Position Responsibilities

• Serve as a senior technical subject matter expert and engineering resource for the ServiceNow platform.
• Design, configure, develop, test, deploy, troubleshoot, and support ServiceNow solutions across enterprise use cases.
• Translate business, functional, security, and integration requirements into scalable ServiceNow technical designs.
• Provide technical leadership for complex ServiceNow enhancements, integrations, automation, modernization efforts, and platform initiatives.
• Develop and maintain solutions using capabilities including Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, notifications, Service Catalog, APIs, scheduled processing, and related ServiceNow technologies.
• Design, implement, troubleshoot, and support integrations between ServiceNow and enterprise systems using REST/SOAP APIs, IntegrationHub, MID Servers, file-based integrations, and other appropriate integration patterns.
• Support integrations and automation involving identity, provisioning, HR, security, monitoring, work-management, and other enterprise platforms.
• Provide engineering support for enterprise ITSM capabilities, including Incident, Major Incident, Problem, Change, Request, Knowledge, Service Catalog, and related workflows.
• Design and support ServiceNow Strategic Portfolio Management (SPM) solutions, including Demand, Project, Portfolio, Strategic Planning, Agile delivery components, organizational structures, and related data relationships where applicable.
• Analyze existing workflows, customizations, integrations, and applications to identify technical debt, obsolete functionality, modernization opportunities, and opportunities to return functionality to out-of-the-box ServiceNow capabilities.
• Investigate complex production issues across ServiceNow configuration, scripting, integrations, authentication, MID Servers, data, workflows, and connected enterprise systems.
• Lead or perform technical analysis and root-cause investigation for platform and integration failures.
• Participate in ServiceNow upgrades, patches, releases, and environment-management activities across development, test, and production environments.
• Analyze upgrade impacts, skipped changes, customizations, integrations, and other platform dependencies and coordinate remediation and validation activities.
• Develop risk-based testing and technical validation strategies for ServiceNow upgrades, releases, and significant platform changes.
• Design and maintain appropriate roles, groups, ACLs, delegation behavior, privileged-access controls, and other platform security mechanisms in coordination with security and governance stakeholders.
• Partner with Configuration Management and architecture teams to support effective CMDB and CSDM implementation, integration, and data-quality practices.
• Evaluate new ServiceNow features and platform capabilities and provide technical recommendations regarding adoption, implementation approach, dependencies, and impact to existing solutions.
• Promote reuse of platform capabilities and common technical patterns rather than unnecessary custom development.
• Establish and maintain engineering standards, reusable development patterns, integration patterns, technical documentation, and operational procedures.
• Perform technical reviews of solutions developed by internal resources, consultants, implementation partners, and managed-service providers.
• Identify architectural, scalability, security, maintainability, and technical-debt concerns during solution design and implementation.
• Provide technical guidance and mentoring to ServiceNow administrators, developers, and other technical resources.
• Collaborate with the ServiceNow IT System Owner and other stakeholders on platform priorities, roadmap initiatives, technical risk, lifecycle management, and platform health.

Salary & Benefits

The range for this position is $89000 to $148100. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors.

• This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.).
• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.

Benefits Eligibility

Benefits eligibility may vary based on position classification, scheduled hours, work location, temporary or contingent status, independent contractor status, SkillBridge participation, and applicable plan terms.

Equal Opportunity

We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate.

Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles.

Kemper at a Glance

The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy‑to‑use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.4 million policies, is represented by approximately 24,100 agents and brokers, and has approximately 7,000 associates dedicated to meeting the ever-changing needs of its customers.

Alliance United Insurance Company is not rated. We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V Eligible employees may enjoy benefits such as:

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.