Lead Service Technician (The Ventura)

Mark--taylor-Residentia; Chandler (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Employee rent discounts

Amenities access

Employee appreciation events

Career growth opportunities

401(k) with company match

Paid time off and holidays

Job summary

Mark-Taylor is seeking a Lead Service Technician at The Ventura in Chandler, AZ. You will maintain apartment communities, perform repairs, and provide five-star service, ensuring safety and cleanliness across properties.

The role requires 2+ years of maintenance experience, strong HVAC knowledge, and ability to lead a small team. On-site work with opportunities for career growth and benefits are provided.

Qualifications

• 2+ years of apartment maintenance or Service Technician experience.
• Advanced knowledge of HVAC systems, pool maintenance, appliances, and electrical systems.
• Strong troubleshooting and problem-solving skills to diagnose and resolve complex issues.
• Strong customer service skills with residents, team members, and vendors.
• Ability to prioritize work orders, manage time effectively, and maintain high standards of workmanship.
• Ability to provide technical guidance to Service Technicians and assist with team development.

Responsibilities

• Assist in completing make-ready units to Mark-Taylor standards.
• Troubleshoot, diagnose and correct HVAC, electrical, plumbing, and appliance issues.
• Perform repairs and preventive maintenance on vacant units when available.
• Perform daily pool maintenance and ensure chemical balance and safety.
• Inspect property for safety hazards and report to Facilities Manager.
• Share on-call duties and respond in uniform when needed.

Skills

HVAC knowledge

Electrical systems

Plumbing

Troubleshooting

Customer service

Time management

Team mentorship

Tools

Maintenance software

Property management software

EPA certification

CPO certification

OSHA certification

Job description

Description

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.

Our communities are growing and so are our teams! We’re hiring a Lead Service Technician at The Ventura in Chandler, AZ. In this role, you will help keep our communities running smoothly by handling maintenance repairs and contributing to the upkeep of the community, while providing the five-star service that makes Mark-Taylor communities feel like home.

Why You’ll Love Working at Mark-Taylor

• Employee rent discounts.*
• Access to all Mark-Taylor amenities.
• Employee appreciation events.
• Opportunities for career growth.
• 401(k) with robust company match.**
• Paid time off, sick time, holidays, and volunteer time.**
• Comprehensive Medical, Dental, and Vision benefits.**

Compensation

• The anticipated base pay range for this position is $26.00/hr.
• All service team members who participate in the on-call rotation receive an additional $3.00/hour incentive for all hours worked while on-call.
• Additional hourly pay for EPA, CPO, and OSHA certifications***

Requirements

• 2+ years of apartment maintenance or Service Technician experience is required.
• Advanced knowledge of HVAC systems, pool maintenance, appliances, and electrical systems.
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex maintenance issues.
• Strong customer service skills with the ability to communicate professionally with residents, team members, and vendors.
• Demonstrated ability to prioritize work orders, manage time effectively, and maintain high standards of workmanship.
• Ability to provide technical guidance and support to Service Technicians and assist with team development.
• Strong attention to detail with a commitment to maintaining safe, clean, and well-maintained communities.
• EPA, HVAC, CPO, or other industry-specific certifications preferred.
• Basic computer skills with experience using maintenance or property management software preferred.
• A basic understanding of written and verbal English.

In This Role You Will

• Assist in the completion of make ready units to Mark-Taylor standards and maintains adequate supply of make-ready units for the Community.
• Trouble-shoot, diagnose and correct minor air conditioning and/or heating failures, appliance repairs, electrical problems, plumbing problems, minor carpentry, and drywall repairs.
• Perform necessary repairs and preventative maintenance on vacant units as they become available.
• Perform daily pool care, assures pool is in proper chemical balance and area is free of safety concerns.
• Complete minor roof repairs, re-key locks, and cut keys
• Inspect the property for safety hazards that may pose a liability and corrects the hazard to inform the Manager of Facilities and Service of the hazard.
• Share on-call duty with Manager of Facilities and Service, and service team members and is readily available to go the property if needed and in uniform/badge.
• Assist in monitoring inventory of parts and cleaning supplies.
• Train and mentor other Service Technician and Facilities Technicians

Mark-Taylor is an equal opportunity employer and a drug‑free workplace. All our employees undergo pre‑employment screening which includes drug testing.

*Housing discounts are subject to availability at each community.

**Benefits offered for full‑time employees.