Lead Service Specialist

Opensity Solutions; Redwood Valley (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions seeks a Lead Service Specialist to support daily operations at a law firm client. You will manage front desk duties, hospitality services, conference room operations, and hoteling, ensuring a professional, welcoming environment for attorneys, staff, and visitors.

You will handle mail, copy/print/scan tasks, and general administrative duties, while coordinating supplies and notarial services as needed.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of receptionist/office services or customer service experience.
• Experience in professional services or law firm environment preferred.
• Strong customer service, communication, and interpersonal skills.
• Proficient with Microsoft Word, Excel, and Outlook.
• Ability to lift or move 40 lbs. or greater.
• Must obtain and maintain a California Notary Public commission.

Responsibilities

• Serve as the primary point of contact in office services and provide excellent service to attorneys, staff, clients, and visitors.
• Support reception, office services, hospitality, conference room operations, and hoteling with client staff.
• Answer and direct incoming calls professionally and take messages for unavailable staff.
• Greet and assist visitors promptly and professionally; maintain a clean reception area.
• Coordinate and stock office/hospitality supplies; manage mail and packages.
• Complete copy/print/scan/document production requests per instructions.
• Backup receptionist during breaks and lunches; manage messages and visitor flow.
• Record production, logs, and chargebacks; assist with invoices and expense reports.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Attention to detail

Discretion with confidential info

Professional appearance

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

Opensity Solutions is seeking a customer-focused and detail-oriented Lead Service Specialist to support the daily operations of a law firm. This position plays a key role in delivering exceptional front desk, office services, hospitality, and administrative support while ensuring a professional and welcoming experience for attorneys, staff, clients, and visitors.

Responsibilities include reception coverage, mail and package processing, copy/print/scan production, conference room, guest office (hoteling), hospitality support, administrative tasks, and other services outlined in Opensity Solutions' service agreement with the client.

Location:

Redwood City, CA

Pay:

24-26hr

Essential Responsibilities

• Serve as the primary point of contact in office services, providing exceptional customer service to attorneys, staff, clients, and visitors.
• Work closely with the client's staff to support reception, office services, hospitality, conference room operations, and hoteling.
• Answer and direct incoming telephone calls in a professional manner.
• Take accurate and complete messages for unavailable staff.
• Greet, announce, and assist visitors promptly and professionally.
• Maintain a clean, organized, and professional reception area and lobby.
• Coordinate the ordering, stocking, and organization of office and hospitality supplies.
• Receive, sort, scan, meter, and distribute incoming and outgoing U.S. mail and courier packages while staying current on postal regulations and rates.
• Follow established procedures to process and track courier, messenger, FedEx, UPS, USPS, and other package deliveries.
• Accurately complete copy, print, scan, binding, and other document production requests according to written and verbal instructions.
• Back up the receptionist for breaks and lunches, which includes: answering and directing incoming telephone calls in a professional manner, taking accurate and complete messages for unavailable staff, greeting, announcing, and assisting visitors promptly and professionally, and maintaining a clean, organized, and professional reception area and lobby.
• Perform basic mathematical calculations to accurately determine production volumes, labor time, and related tracking information.
• Maintain accurate records of production requests, chargebacks, overtime, logs, and other operational reporting.
• Perform general administrative duties, including submitting invoices, expense reports, purchase requests, and other administrative documentation as assigned.
• Assist with additional office operations and special projects as needed.

Qualifications

• High school diploma or GED required.
• Minimum of one (1) year of experience as a receptionist, office services, administrative support, or customer service role preferred.
• Experience working in a professional services or law firm environment is preferred.
• Strong customer service, communication, and interpersonal skills.
• Professional appearance and demeanor with the ability to interact effectively with attorneys, clients, vendors, and employees.
• Excellent organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Ability to handle confidential information with discretion.
• Ability to resolve issues with professionalism, patience, and diplomacy.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Must be willing and able to obtain and maintain a California Notary Public commission and perform notarial services as part of the position.

Preferred Skills

• Experience operating office production equipment, including copiers, scanners, and postage systems.
• Experience supporting conference rooms, meetings, guest offices, and hospitality services.
• Ability to work independently while also collaborating effectively as part of a team.

The Compensation range for this role is 24.00 to 26.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• #INDHP

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.