Lead Service Associate M-F variable 5am-6:30pm

UPS; Freedom (PA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Healthcare Lead Service Associate, where you will play a crucial role in ensuring efficient order fulfillment and customer service support in the healthcare sector. This position offers hands-on experience with medical devices and pharmaceuticals, enabling you to contribute to a patient-first approach. You will work in a dynamic environment, utilizing advanced skills in warehouse management and compliance. With competitive pay and robust benefits, this role is ideal for those looking to grow their career in a supportive and innovative workplace.

Benefits

Competitive weekly pay

401(k) retirement plan

Medical coverage

Dental coverage

Vision coverage

Qualifications

• Must be able to lift up to 70 lbs.
• Legal right to work in the U.S. required.

Responsibilities

• Coordinate warehouse activities and performance.
• Manage service delivery to meet SLAs and KPIs.
• Oversee daily facility activities including compliance and inventory management.

Skills

Customer Service

Warehouse Management

Material Handling Equipment Operation

Inventory Control

Safety Compliance

Education

High School Diploma or Equivalent

Tools

Warehouse Management Systems (WMS)

Radio Frequency (RF) Scanners

Material Handling Equipment (MHE)

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Healthcare Lead Service Associate

The primary responsibilities of our Healthcare team include order fulfillment—receiving priority healthcare products into our warehouse, storing stock, processing orders, and providing customer service support. Our team plays a vital role in handling medical devices, testing equipment, pharmaceuticals, and more.

We deliver speed, consistency, flexibility, and visibility through a customer-first approach. For us, it’s more than a package; it’s a patient. Healthcare Lead Service Associates help our clients become more efficient, enabling them to focus on their core competencies, serve their customers better, and enhance their products and services.

1. Coordinate with supervisors on warehouse activities and performance.
2. Lift up to 70 lbs.
3. Operate Material Handling Equipment (MHE) such as pallet movers, stand-up forklifts, high lift reach trucks, and order pickers up to 28 feet high.
4. Use radio frequency (RF) scanners to perform warehouse tasks electronically.
5. Execute tasks accurately following defined processes with minimal supervision.
6. Utilize warehouse management systems (WMS) for outbound, inbound, and inventory control activities.
7. Maintain transaction accuracy while ensuring safety and quality compliance.
8. Work in various environments, including ambient, refrigerated, and freezer storage spaces.
9. Legal right to work in the U.S.
10. Successful completion of background check and drug screening required.

Benefits include:

• Competitive weekly pay
• 401(k) retirement plan
• Medical, dental, and vision coverage after waiting period

This role involves hands-on work related to core UPS operations, following established procedures for efficiency and safety. It often requires advanced skills gained through training and experience. You may act as a lead, coordinating and verifying the work of others, working independently within established practices.

Responsibilities also include managing service delivery to ensure SLAs and KPIs are met or exceeded, supporting business products through collaboration with vendors and customers, and overseeing daily facility activities such as compliance, inventory management, staffing, inspections, safety, security, and profitability. Financial activities may include forecasting and planning. The role involves maintaining customer relationships, identifying operational improvements, and supporting multiple locations and the provider network.

Employee Type:

Permanent

UPS is committed to a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. Discrimination based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other protected characteristic is prohibited.

Basic Qualifications:

Must be a U.S. citizen, national, or authorized to work in the U.S. legally.