Lead Server - Member Club House

Trump Miami Resort Management LLC; Miami (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Trump National Doral-Miami seeks a dedicated supervisor to lead the member clubhouse food and beverage team. You will liaise with the Director of Operations and Clubhouse Manager to ensure seamless dining room operations and guest satisfaction.

Responsibilities include training staff, conducting facility walkthroughs, maintaining par levels and budgets, and enforcing service standards. You will coach the team to achieve revenue and guest experience goals, participate in meetings, and uphold

Qualifications

• Ability to read English language to fully comprehend guest requests and memos.
• Ability to communicate orally and in writing in English with staff and guests.
• Experience in supervising and coaching a food & beverage team.

Responsibilities

• Liaise with Director of Operations and Clubhouse Manager to ensure seamless operation of member clubhouse dining room.
• Train and evaluate member clubhouse staff.
• Conduct walkthroughs of facilities to ensure cleanliness, organization and proper setups.
• Maintain par levels and budgets for area supplies.
• Ensure staff compliance with operation standards and member interactions.
• Keep dining sections serviced according to standards and coach the team to hit revenue and satisfaction goals.
• Participate in monthly meetings and provide feedback on accomplishments and opportunities.
• Enforce protocols such as hat/cellphone policy and monitor guest behavior; oversee last call.
• Monitor daily checklists and ensure side duties are completed; inform management of challenges.

Skills

Team leadership

Customer service

Communication

Outdoor work

Education

High school graduate or equivalent

Tools

Computer operating systems

Job description

Supervises the food and beverage team in the member clubhouse.

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

• Liaise with Director of Operations and Clubhouse Manager to ensure seamless operation of member clubhouse dining room.
• Train and evaluate member clubhouse staff.
• Conduct walkthroughs of facilities to ensure that all support areas of member clubhouse are neat, organized and in compliance with all established and approved set ups.
• Ensure supplies for area are maintained to established par levels and within the specified budgets for respective line items.
• Ensure all member clubhouse staff is in compliance with all standards of operation and member interactions.
• Maintain sections in the dining room to be sure all tables are being serviced according to our standards.
• Ability to coach and motivate team to achieve stated revenue and member satisfaction goals.
• Participate in monthly departmental meetings providing feedback on accomplishments and opportunities.
• Ensure members are following protocol i.e. hat and cellphone policy, monitoring member behavior and following TIPS training processes and procedures.
• Conducting smooth and efficient last call.
• Monitoring the daily checklist to be sure all side jobs are completed in a timely manner.
• Keep management informed of any challenges.

OTHER:

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the manager is to be notified and the level of support that is being requested will be obtained.

SUPPORTIVE FUNCTIONS:

• Demonstrated team building experience
• Knowledge of computer operating systems
• Ability to work outdoors

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to communicate orally and verbally in English with staff and outside entities. Certain positions will require the ability to read and write in English as well.
• Ability to remember, recite and promote service offerings
• Ability to effectively deal with guest complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions.

PHYSICAL REQUIREMENTS:

Frequency Key: Rare, Occasional, Frequent, Constant for lifting enter estimated lbs. at 10, 25, 50, and 50+.

Physical Activity Frequency

Walking Constant

Crouching/Bending/Stooping Frequent

Reaching Frequent

Grasping Frequent

Pushing/Pulling Frequent

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Constant

Lifting/Carrying(# lbs)– up to 40 lbs. Frequent

Travel Rare

OTHER DUTIES:

Assimilate into Trump National Doral-Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS

• Use of gloves (latex, vinyl, plastic, fabric. Metal)

Associates will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

QUALIFICATION STANDARDS:

EDUCATION

High school graduate or equivalent required.

EXPERIENCE

One to two years of experience. Licenses or certificates preferred.

GROOMING

All associates must maintain a neat, clean and well-groomed appearance (specific standards available).

Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.