Lead Server - Hotel Sorrento

ASH (UK) Co Ltd; Seattle (WA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Free parking

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Holidays

Hotel discounts

Food & beverage perks

Job summary

Stella in Seattle is seeking a Lead Server to run daily service operations, keep the team on track, and ensure guests are looked after with warm, attentive service. You’ll cover Manager on Duty shifts, shaping the guest experience and service tone on the floor.

You’ll train new servers, model professional behavior, and maintain brand standards while handling guest concerns calmly and efficiently. This role offers robust tipping potential and growth toward restaurant leadership.

Qualifications

• 2–3+ years in a restaurant or hospitality environment.
• Proven ability to lead and support a team, and to hold a standard without losing the room.
• Clear, confident communication with guests and colleagues.
• Close eye for detail and consistency.
• Ability to think on your feet and resolve issues without disrupting service.

Responsibilities

• Run daily service operations.
• Open/close checklists for servers, hosts, and assistants.
• Run food, provide attentive service, assist with polishing, cleaning, and restocking.
• Flag changes to menus to management, communicate guest feedback and needs.
• Cover Manager on Duty shifts (MOD) up to four per week.
• Greet and seat guests, support in-room dining orders, and serve tables.
• Train new team members and provide ongoing guidance on brand standards.

Skills

Team leadership

Guest communication

Attention to detail

Problem solving under pressure

Job description

The Lead Server sets the standard for service at Stella, our restaurant which features fresh, coastal Italian cuisine. You run the floor, keep the team on track, and make sure guests are looked after without ever feeling managed. Several shifts a week, you’ll also take on Manager on Duty responsibilities, giving you real operational experience and a natural step toward restaurant management. The Lead Server has a direct hand in how guests experience our hotel and in how the service team performs day to day. It’s a role built on consistency, judgment, and the ability to bring a team together under pressure. Done well, it shapes the tone of the entire floor.

What You’ll Do

Run daily service operations

• Ensure server, host, and server assistant opening and closing checklists are completed every day
• Run food, provide attentive service, and support the team with polishing, cleaning, and restocking as needed
• Keep menus current and flag any changes to the Restaurant Manager or Director of F&B
• Communicate guest feedback, operational issues, and supply needs to the appropriate manager

Cover Manager on Duty shifts

• Act as MOD for up to four shifts per week, based on business needs
• MOD shifts do not include staff phasing or cutting decisions, schedule changes or approvals, or timecard edits and payroll communications — these remain with management

Deliver consistent, attentive guest service

• Greet and seat guests, support in-room dining orders, and serve tables directly
• Check food and beverage quality against our standards before it reaches the guest
• Resolve guest concerns calmly and professionally, and report anything requiring follow-up to the Restaurant Manager in a timely manner

Train and support the team

• Model professional behavior, punctuality, and appearance standards
• Support a respectful, team-oriented environment on the floor
• Train new servers and server assistants as they onboard
• Provide ongoing guidance to help the team build product knowledge and refine service to brand standard

What You Bring

• 2–3+ years in a restaurant or hospitality environment, with a strong food service background
• Proven ability to lead and support a team, and to hold a standard without losing the room
• Clear, confident communication with guests and colleagues
• A close eye for detail and consistency
• The composure to think on your feet and resolve issues without disrupting service

Compensation & Benefits

Hourly Rate: $24 + Gratuities

Additional benefits include:

• Free parking
• Medical, dental, and vision insurance with generous company contribution to monthly premium after 60 days of employment
• Voluntary Long-Term, Short-Term Disability Plans, Life Insurance, Accident and Critical Illness Plans, Pet Insurance
• 401(k) retirement plan with employer match after 90 days of employment
• Annual Paid time off: 10 vacation days, 4 Personal Days, eligible for 11 Holidays
• Washington-mandated paid sick leave
• Ash Hotel discounts
• F&B perks

Work Environment & Physical Requirements

Property-based, restaurant and kitchen floor presence, and occasional meetings across departments. Flexibility to work days, evenings, holidays, and weekends around key team milestones, events, or business levels. Ability to sit, stand, walk, and lift up to 25 lbs as needed.

Legal Notices

Equal Employment Opportunity: We are an equal opportunity employer and make hiring decisions based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, ancestry, age (40+), disability, medical condition, genetic information, sexual orientation, gender identity or expression, marital status, military or veteran status, or any other characteristic protected under federal law.

Reasonable Accommodations: We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. To request an accommodation, please contact us during the application process.

At-Will Employment: Employment with this company is at-will, meaning either the employee or employer may terminate the employment relationship at any time, with or without cause or notice, to the extent permitted by law.