Lead Server

StoryPoint; Ono (WI); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

StoryPoint is seeking a Lead Server for full-time, evening-focused shifts at our senior living communities. Lead with energy to supervise dining room staff, ensure courteous service, and maintain high production and quality standards for residents and guests.

Responsibilities include scheduling, greeting guests, arranging dining services, and coordinating with the Restaurant Manager to resolve issues. A strong background in fine dining and customer care is preferred.

Qualifications

• Associates degree or equivalent required or equivalent combination of education and experience.
• Ability to read and interpret documents and write routine reports.
• Experience communicating with groups and customers in a dining setting.

Responsibilities

• Staffing responsibilities including interviewing, hiring, training, coaching, and scheduling.

Skills

Reading documents

Writing reports

Public speaking

Judgment

High energy

High standards

Education

Associates degree or equivalent

Experience: 1-3 years

Fine dining experience preferred

Job description

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Shift: Full-time 12p-7p Fri, Sat, Sun. 7a-2p Mon-Thurs

The Lead Server will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer service standards. Supervise and coordinate activities of dining room personnel to provide timely and courteous service to our residents and guest by performing the following duties.

Required Experience

• Associates degree or equivalent; or one to three years related experience and/or training; or equivalent combination of education and experience. Fine dining experience preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment in understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Maintains a high energy level and is a self-motivator
• Carries incredibly high standards in their work

Primary Responsibilities

• Staffing responsibilities including: Interviewing, hiring, training, coaching, and scheduling.
• Schedule dining reservations and arranges parties or special services for diners.
• Greets guests, escorts them to tables, and provides menus.
• The Restaurant Manager handles and fixes all complaints to insure a great dining experience for residents and guests.
• Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
• Inspects dining room serving stations for neatness and cleanliness.
• Inventories table linens and other dining room supplies for tables and serving stations.
• Work toward continual improvement of the overall organization.

Connecting Seniors, Families and Communities

For over 37 years, our senior living communities have served seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing. Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families, we’ve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day.

Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.

It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just “does their job” The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.

We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.

If you love serving others, and are looking for an opportunity to thrive, CommonSail Investment Group and our businesses is your destination.

Equal Opportunity Employer

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