Lead/Senior Sales Associate - Part-Time

PVH Corp.; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join the iconic Tommy Hilfiger team as a Lead Associate, where your role is pivotal in delivering outstanding customer service and promoting brand excellence. You will assist in operational tasks and help maintain store standards while providing a positive shopping experience. This position is ideal for individuals with a passion for retail and a commitment to teamwork.

Benefits

Best in class medical insurance

401(k) contribution

Flexible workplace options

Education assistance

Employee discounts

Qualifications

• Sales Associate experience preferred.
• Minimum high school education required.
• Ability to communicate effectively with customers.

Responsibilities

• Sell and promote merchandise through customer service.
• Execute operational duties as assigned by management.
• Maintain sales floor and stockroom standards.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

Be part of an iconic story.

TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok)

GENERAL SUMMARY: The Lead Associate’s primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate also performs a variety of operational activities as assigned by the Store Management.

ESSENTIAL COMPETENCIES, DUTIES, AND RESPONSIBILITIES (including, but not limited to):

FUNCTIONAL SUCCESS FACTORS:

Delivering Business Results:

• Demonstrates awareness of store sales plans and results
• Demonstrates awareness of individual contribution to business results
• Support corporate standards and expectations
• Participate in staff meetings, as needed
• Articulates Corporate business goals within the store.

Delivering Customer Service:

• Consistently provides Customer Service to Company standard.
• Builds repeat customer base through excellent use of mailing list
• Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling
• Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner
• Effectively maintains zone coverage; acknowledges every customer within the zone; treats customers with priority over assigned tasks
• Adhere to Company Personal Appearance Standards to properly represent the Tommy Hilfiger image

Executing Product and Visual Standards:

• Ensure consistent and accurate replenishment of product onto the sales floor
• Comply with visual presentation standards
• Assist in executing markdowns and floor moves when needed

Executing Operations Standards:

• Adheres to Policies and Procedures
• Observe sales floor and stockroom for loss prevention and advise management of any unusual internal or external activity
• Execute Opening and Closing Checklist duties as directed by store management, to ensure store is always ready for business
• Perform other duties as assigned, in a timely manner with attention to details.
• Seeks clarification on expectations where needed
• Attend daily Launch Meeting and Quarterly Staff Meeting
• Authorized to do all register transaction including that of management with the exception of Employee sales, post voids,
• Authorized to do refunds, exchanges, store credits, sale sends, gift cards, cash pulls, no sale
• Authorized to reconcile all media when requested: Count in register tills, count down register tills, safe cash fund secondary verification, audit registers between cashiers.
• Leads in “Success” stores are also authorized to do bag checks, watch back door, employee transactions.

STRATEGIC SUCCESS FACTORS:

Teamwork:

• Maintains respect and works well with others
• Communicates honestly, openly and constructively
• Joins in the recognizes and celebrates the contribution and achievements of others
• Respects and values individuals.
• Makes sacrifices for the good of the group
• Gives feedback that promotes positive change
• Supports managements in resolves ongoing conflict and unproductive disagreements
• Creates energy and excitement around shared goals and values
• Consistently adheres to assigned schedule
• Demonstrates a desire to help or serve external and/or internal customers
• Acts with integrity

Teambuilding:

• Aligns with team commitment
• Encourages an atmosphere of open communication including listening, responding, constructive and honest feedback and consensus building
• Contributes to an inclusive culture of diverse styles and talents working toward a clear purpose
• Contributes to an environment of trust and respect
• Maintains high standards
• Take action in difficult circumstances
• Successfully broadens’ others knowledge and teaches new skills if called upon

Agility:

• Responds quickly and flexibly to the changing business environment
• Upholds commitments under stressful and changing conditions
• Maintains adaptability and a positive point of view in the face of change
• Takes on additional assignments and work when needed

Results-Oriented:

• Maintains focus on goals with an emphasis on service quality, and customer service
• Consistently meets or exceeds objectives
• Organizes self and tasks with sensitivity to time constraints and resource availability
• Ensures clear understanding of goals
• Strives to reach goals through execution of measurables at a high level that achieves results
• Maintains a sense of urgency
• Meets deadlines

Qualifications:

Experience Required:

Minimum of six months as a Sales Associate is desired, but not required.

Minimum Education Level:

Minimum high school education or equivalent.

Physical Requirements:

Ability to communicate with customers and store personnel; maneuver around sales floor, stock room, and office; lift heavy objects, stretch, and bend; operate cash register and office computer.

Schedule Requirements:

Ability to work a flexible schedule to meet the needs of the business, which may require evening, weekend, holidays, and overnight shifts.

Your Wellbeing is Our Priority

At PVH, we offer competitive, cost-effective, and comprehensive benefit packages. We strive to provide options when it comes to your health, finances, and work-life balance. This includes:

• Insurance:best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.

• 401(k):An above-market 401(k) contribution to help our eligible associates save for retirement.

• Flexible Workplace:Company-paid holidays, paid time off, seasonal hours, and flexible work schedules.

• Wellbeing Support:A variety of wellbeing tools and programs.

• Care.com Services:Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through.

• Education Assistance:Receive support for continued education including tuition reimbursement.

• Associate Discount:Shop at our company outlets and e-commerce sites at a discount.

Please note, eligibility depends on employment status, location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled.

About PVH:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.

To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant’s current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH.

Delivering Business Results:

• Demonstrates awareness of store sales plans and results
• Demonstrates awareness of individual contribution to business results
• Support corporate standards and expectations
• Participate in staff meetings, as needed
• Articulates Corporate business goals within the store.

Delivering Customer Service:

• Consistently provides Customer Service to Company standard.
• Builds repeat customer base through excellent use of mailing list
• Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling
• Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner
• Effectively maintains zone coverage; acknowledges every customer within the zone; treats customers with priority over assigned tasks
• Adhere to Company Personal Appearance Standards to properly represent the Tommy Hilfiger image

Executing Product and Visual Standards:

• Ensure consistent and accurate replenishment of product onto the sales floor
• Comply with visual presentation standards
• Assist in executing markdowns and floor moves when needed

Executing Operations Standards:

• Adheres to Policies and Procedures
• Observe sales floor and stockroom for loss prevention and advise management of any unusual internal or external activity
• Execute Opening and Closing Checklist duties as directed by store management, to ensure store is always ready for business
• Perform other duties as assigned, in a timely manner with attention to details.
• Seeks clarification on expectations where needed
• Attend daily Launch Meeting and Quarterly Staff Meeting
• Authorized to do all register transaction including that of management with the exception of Employee sales, post voids,
• Authorized to do refunds, exchanges, store credits, sale sends, gift cards, cash pulls, no sale
• Authorized to reconcile all media when requested: Count in register tills, count down register tills, safe cash fund secondary verification, audit registers between cashiers.
• Leads in “Success” stores are also authorized to do bag checks, watch back door, employee transactions.

Teamwork:

• Maintains respect and works well with others
• Communicates honestly, openly and constructively
• Joins in the recognizes and celebrates the contribution and achievements of others
• Respects and values individuals.
• Makes sacrifices for the good of the group
• Gives feedback that promotes positive change
• Supports managements in resolves ongoing conflict and unproductive disagreements
• Creates energy and excitement around shared goals and values
• Consistently adheres to assigned schedule
• Demonstrates a desire to help or serve external and/or internal customers
• Acts with integrity

Teambuilding:

• Aligns with team commitment
• Encourages an atmosphere of open communication including listening, responding, constructive and honest feedback and consensus building
• Contributes to an inclusive culture of diverse styles and talents working toward a clear purpose
• Contributes to an environment of trust and respect
• Maintains high standards
• Take action in difficult circumstances
• Successfully broadens’ others knowledge and teaches new skills if called upon

Agility:

• Responds quickly and flexibly to the changing business environment
• Upholds commitments under stressful and changing conditions
• Maintains adaptability and a positive point of view in the face of change
• Takes on additional assignments and work when needed

Results-Oriented:

• Maintains focus on goals with an emphasis on service quality, and customer service
• Consistently meets or exceeds objectives
• Organizes self and tasks with sensitivity to time constraints and resource availability
• Ensures clear understanding of goals
• Strives to reach goals through execution of measurables at a high level that achieves results
• Maintains a sense of urgency
• Meets deadlines

Qualifications:

Experience Required:

Minimum of six months as a Sales Associate is desired, but not required.

Minimum Education Level:

Minimum high school education or equivalent.

Physical Requirements:

Ability to communicate with customers and store personnel; maneuver around sales floor, stock room, and office; lift heavy objects, stretch, and bend; operate cash register and office computer.

Schedule Requirements:

Ability to work a flexible schedule to meet the needs of the business, which may require evening, weekend, holidays, and overnight shifts.