Lead Security Supervisor: Operations & Guest Services

Securitas; Stamford (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Securitas USA is seeking an experienced Lead Security Officer to support daily operations at a Stamford/Greenwich site. You will act as a key extension of site leadership, overseeing security personnel on shift and ensuring coverage when management is on-site or away.

You will maintain security operations, support staff, and provide excellent customer service to employees, visitors, and clients while upholding safety and professional standards.

Qualifications

• Available to work all major holidays.
• Previous supervisory or leadership experience required.
• Security industry experience preferred.
• Strong computer skills with the ability to learn and operate advanced security technologies and camera systems.
• Experience with badge creation and access control systems preferred.
• Excellent communication and customer service skills.
• Professional demeanor with the ability to interact confidently with clients, employees, and visitors.
• Strong problem-solving abilities and security-focused mindset.
• Ability to multitask and effectively manage competing priorities in a fast-paced environment.

Responsibilities

• Assist with the day-to-day management of site security operations.
• Provide leadership and guidance to security personnel on shift.
• Support site leadership with operational oversight and issue resolution.
• Monitor security systems and advanced camera platforms.
• Create and manage employee and visitor badges.
• Deliver concierge-style customer service to employees, visitors, and vendors.
• Maintain situational awareness and apply strong security judgment when responding to incidents or concerns.
• Prepare reports, maintain records, and complete administrative tasks as needed.
• Ensure compliance with site policies, procedures, and security standards.

Skills

Leadership

Security ops

Customer service

Camera systems

Badge access

Communication

Problem solving

Multitasking

Job description

Securitas USA is seeking an experienced Lead Security Officer to support daily operations at a Stamford/Greenwich site. You will act as a key extension of site leadership, overseeing security personnel on shift and ensuring coverage when management is on-site or away.

You will maintain security operations, support staff, and provide excellent customer service to employees, visitors, and clients while upholding safety and professional standards.