Lead Security Project Technician - Charlotte, NC

Convergint; Charlotte (NC); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

401K Matching Plan

Vehicle reimbursement plan or company车

Job summary

Convergint in Charlotte, NC is seeking a Lead Security Project Technician who will install, program, startup, certify, and train customers on security systems including fire life safety and building automation on varied projects. You will lead field activities, coordinate with project managers, and ensure customer satisfaction through hands-on leadership and technical excellence.

Ideal candidates have 5+ years of enterprise security installation and programming experience with Lenel, Software

Qualifications

• 5+ years enterprise security system installation & programming experience.
• Valid driver’s license with clean driving record.
• Ability to travel to local jobsites on a regular basis.

Responsibilities

• Install, program, test, and service security systems and related equipment.
• Lead field projects and coordinate with Project Manager on timelines and budgets.
• Provide customer training and close-out documentation for projects.
• Assist in identifying risks and opportunities to improve service quality.

Skills

Customer service

Mechanical aptitude

Electrical aptitude

Communication skills

Problem solving

Willingness to learn

Education

High School Diploma

Tools

Lenel

Software House

Avigilon

Bosch

Genetec

DMP

Job description

Build a career where values meet worldwide opportunity.Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Lead Security Project Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects including small or less complex projects. As a Lead Security Project Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Lead Security Project Technician.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience”Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.Installs, programs, test, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers more complex issues to higher level colleagues.Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications. Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes routine programs for systems.Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.Performs other duties and responsibilities as requested or required.What You’ll NeedExceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.To be a self-starter and work well with direct supervision.Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).A valid driver’s license with a clean driving record.Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.Company BenefitsConvergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:10 Company Holidays and Paid Time Off starting at 13 days annuallyFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicleCorporate Social Responsibility DayCell phone reimbursement (if applicable)Paid parental leaveRequirements:Education: High School/GED or equivalent experienceRequired Experience:5+ years enterprise-level security system installation & programming experienceLenel, Software House, Avigilon, Bosch, Genetec, DMP experience/certificationsPreferred Experience:1+ year experience in a Lead or Supervisory role overseeing field projects up to $75k in scopeConvergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.