Security Project Technician 2

Convergint; Pleasanton (CA); On-site; USD 50,000 - 74,000; Full time

Benefits offered by this job

Competitive salary and compensation

401K Matching Plan

Vehicle reimbursement plan or company

Tuition reimbursement

Cell phone reimbursement

Paid parental leave

Life insurance & Disability Plan

Job summary

Convergint is seeking a Security Technician to install, program, start-up, certify, and train customers on security, fire alarm and life-safety systems on projects of varying complexity. The role emphasizes hands-on execution, technical problem solving, and customer-focused service within a collaborative team.

The successful candidate will read blueprints, troubleshoot, and demonstrate equipment, while coordinating with project managers to ensure on-time delivery and high customer satisfaction.

Qualifications

• Solid technical skills with experience in fire alarm and/or electronic security systems.
• Strong ability to read blueprints and schematics.
• Proficient at programming, testing, and commissioning security systems.
• Good communication and customer service orientation.
• Ability to travel locally and work with minimal supervision.

Responsibilities

• Install, program, test, and service security, fire, and life-safety systems.
• Commission new systems and demonstrate operation to customers.
• Provide customer training and written close-out documentation.
• Read blueprints and wiring diagrams to guide installations.
• Coordinate with project managers and engineers to resolve issues.

Skills

Customer focus

Security systems

Troubleshooting

Blueprints reading

Communication

Self-starter

MS Office

Education

High School diploma

Tools

Access control systems

Video surveillance systems

Intrusion systems

Job description

Build a career where values meet worldwide opportunity.Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects including small to large projects that vary in complexity. As a Security Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience”Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.Installs, programs, test, repairs, and services a variety of non-routine systems and equipment which may include security, fire alarm & life safety, and/or building automation. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers only the most complex issues to higher levels.Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems.Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc..Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.Using technical knowledge, skills and experience, acts as a mentor to less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.Performs other duties and responsibilities as requested or required.What You’ll NeedExceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.Solid technical skills and experience fire alarm systems, and/or electronic security systems.Solid programming skills and proven ability to troubleshoot problems and look for solutionsTo be a self-starter and work well with minimal supervision.Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).Strong verbal, written and interpersonal communication skills.Solid organizational skills and the ability to handle multiple projects simultaneously.Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications.A valid driver’s license with a clean driving record.Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.Must be able to install and program access control, video surveillance and intrusion systemsCompany BenefitsConvergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:10 Company Holidays and Paid Time Off starting at 13 days annuallyFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicleCorporate Social Responsibility DayCell phone reimbursement (if applicable)Paid parental leaveRequirements:Education: High School/GED or equivalent experienceMinimum Experience: 3-5 years relevantMust be able to install and program access control, video surveillance and intrusion systemsPreferred Experience: (but not required):Relevant field serviceCertifications: Product-specific certifications, Industry-specific certifications and/or licenses, Software House, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, AXISThe expected compensation range for this position is between $36.00 - $54.00 per hour, depending on experience.Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.