Lead, Security Operations

Genworth North America Corporation; Richmond (VA); Hybrid; USD 121,000 - 187,000; Full time

Benefits offered by this job

Competitive compensation

401(k) match

Paid time off

Wellness programs

Job summary

Genworth Financial, Inc. is seeking a Lead, Security Operations in Richmond, VA hybrid. You will head CSIRT, drive enterprise-wide cybersecurity incident response, and coach a technical team through planning, detection, containment, and recovery to minimize business disruption.

The role demands strong leadership, deep incident expertise, and collaboration with Legal, Privacy, Compliance, Risk, and Communications to align response with business needs and regulatory requirements.

Qualifications

• Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or a related field, or 7+ years of equivalent relevant experience.
• Significant progressive experience in cybersecurity operations and incident response, including leadership of a CSIRT or comparable response function.
• Demonstrated experience directing complex cybersecurity incidents and coordinating response across technical teams, business stakeholders, and external partners.
• Strong technical knowledge of incident investigation, containment, eradication, and recovery across endpoint, network, identity, and cloud environments.
• Experience with security monitoring and investigation technologies, including SIEM, EDR, and security orchestration and automation tools.

Responsibilities

• Lead the Computer Security Incident Response Team (CSIRT), setting priorities, developing team capabilities, and establishing clear accountability for incident readiness and response.
• Direct cybersecurity incident response from initial triage and investigation through containment, eradication, recovery, and post-incident review.
• Coordinate broader incident response efforts across Cybersecurity, Technology, business teams, and external partners, ensuring clear ownership, timely escalation, and effective hand-offs.
• Maintain and enhance incident response plans, playbooks, severity criteria, and escalation procedures to support consistent execution.
• Serve as a primary escalation point for significant cybersecurity incidents, translating technical findings into clear business impacts, response options, and leadership updates.
• Partner with Legal, Privacy, Compliance, Risk, Communications, and Business Continuity teams to support incident decisions, notification assessments, and recovery coordination.
• Guide incident investigations, including evidence preservation, forensic analysis, and documentation, engaging specialized internal resources and external providers as needed.
• Lead tabletop exercises and response simulations to test readiness, clarify responsibilities, and address gaps before incidents occur.
• Use incident trends, threat intelligence, and lessons learned to strengthen detection and response capabilities, improve playbooks, and reduce recurring issues.
• Establish response metrics and reporting, oversee incident response service providers, and drive improvements in response speed, quality, and operational resilience.
• Leverage AI and automation to identify and respond to cybersecurity threats at machine speed.

Skills

CSIRT leadership

Cybersecurity operations

Incident response

Communication to senior leaders

Threat intelligence

Incident investigations

Forensics basics

Education

Bachelor’s degree in Cybersecurity/CS/IT or 7+ years related exp.

Tools

SIEM

EDR

SOAR tools

Job description

About Us

At Genworth and CareScout, we’re on a mission to simplify and dignify the aging experience. The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives. We’ve been there ourselves. That’s why we’re building better ways to help people find, fund, and understand aging care all while being supported every step of the way. We’re a team of curious problem-solvers, compassionate listeners, and people who care about making a difference. We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self.

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what’s best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

If you’re looking to build a meaningful career while helping transform the aging experience for millions of families, we’d love to hear from you.

POSITION TITLE

Lead, Security Operations

POSITION LOCATION

This position is available to Virginia residents as Richmond, VA hybrid in-office applicants or remote applicants residing in North Carolina, Maryland, Virginia, DC Metro. * A Hybrid schedule of both Remote and In-Office days would be required if you reside within 50 miles of a Genworth | CareScout office with working hours targeting our core business hours of 9am-5pm EST. For applicants outside of the 50-mile radius there would be an expectation of travel, approximately 25%.

YOUR ROLE

As Lead, Security Operations at Genworth | CareScout, you will lead our Computer Security Incident Response Team (CSIRT) and coordinate broader cybersecurity incident response efforts across the enterprise. You will guide the team’s preparation and response—from planning, intelligence, and detection engineering to investigation and containment through recovery and lessons learned—to protect our information, minimize business disruption, and strengthen operational resilience. This role combines technical leadership with hands‑on operational accountability. You will develop team capabilities, strengthen response plans and playbooks, and bring clear ownership, timely escalation, and effective communication to complex incidents. Partnering across Technology, business functions, and external providers, you will turn incident insights into practical improvements that keep our response capabilities aligned with evolving threats and business needs.

What you will be doing

• Lead the Computer Security Incident Response Team (CSIRT), setting priorities, developing team capabilities, and establishing clear accountability for incident readiness and response.
• Direct cybersecurity incident response from initial triage and investigation through containment, eradication, recovery, and post‑incident review.
• Coordinate broader incident response efforts across Cybersecurity, Technology, business teams, and external partners, ensuring clear ownership, timely escalation, and effective hand‑offs.
• Maintain and enhance incident response plans, playbooks, severity criteria, and escalation procedures to support consistent execution.
• Serve as a primary escalation point for significant cybersecurity incidents, translating technical findings into clear business impacts, response options, and leadership updates.
• Partner with Legal, Privacy, Compliance, Risk, Communications, and Business Continuity teams to support incident decisions, notification assessments, and recovery coordination.
• Guide incident investigations, including evidence preservation, forensic analysis, and documentation, engaging specialized internal resources and external providers as needed.
• Lead tabletop exercises and response simulations to test readiness, clarify responsibilities, and address gaps before incidents occur.
• Use incident trends, threat intelligence, and lessons learned to strengthen detection and response capabilities, improve playbooks, and reduce recurring issues.
• Establish response metrics and reporting, oversee incident response service providers, and drive improvements in response speed, quality, and operational resilience.
• Leverage AI and automation to identify and respond to cybersecurity threats at machine speed.

What you bring

• Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or a related field, or 7+ years of equivalent relevant experience.
• Significant progressive experience in cybersecurity operations and incident response, including leadership of a CSIRT or comparable response function.
• Demonstrated experience directing complex cybersecurity incidents and coordinating response across technical teams, business stakeholders, and external partners.
• Strong technical knowledge of incident investigation, containment, eradication, and recovery across endpoint, network, identity, and cloud environments.
• Experience with security monitoring and investigation technologies, including security information and event management (SIEM), endpoint detection and response (EDR), and security orchestration and automation tools.
• Working knowledge of digital forensics, evidence handling, threat intelligence, and attacker tactics, techniques, and procedures.
• Experience developing incident response plans, playbooks, escalation frameworks, readiness exercises, and performance measures.
• Ability to lead and develop technical professionals, establish operational discipline, and maintain clear accountability during high‑pressure situations.
• Strong judgment and communication skills, with the ability to explain technical issues, business impacts, and response decisions to senior leaders and non‑technical audiences.
• Experience in a regulated environment, preferably financial services or insurance, including partnership with Legal, Privacy, Risk, and Compliance on incident‑related requirements.
• Ability to support incident escalations outside normal business hours.
• Relevant certifications such as CISSP, GCIH, GCFA, or comparable incident response credentials preferred.

COMPENSATION

National Range: $120,900 - $187,000. Disclaimer: This role is aligned to a national market‑based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job‑related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.

ADDITIONAL

This role is not eligible for employment visa sponsorship.

Employee Benefits & Well-Being

Genworth|CareScout employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services

Genworth Financial, Inc (“Genworth”) (NYSE: GNW) is a Fortune 1000 company focused on empowering families to navigate the aging journey with confidence, now and in the future. Headquartered in Richmond, Virginia, Genworth and its CareScout businesses provide guidance, products, and services that help people understand their caregiving options and fund their long-term care needs. Genworth is also the parent company and majority‑owner of publicly traded Enact Holdings, Inc. (Nasdaq: ACT), a leading U.S. mortgage insurance provider. Genworth Mexico Genworth US We know we can’t deliver on our mission unless we deliver for our employees. That’s why we’re committed to creating a work environment that fosters inclusion, excellence, improvement and connection. We know each employee contributes in their own unique way and we’re dedicated to supporting every one of them to help them reach their full potential.

We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business need. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.