Lead Security Officer $21.45/HR

Securitas US Business Unit; West Orange (NJ, MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Securitas US Business Unit at The Clark Art Institute in West Orange, NJ, seeks a Lead Officer to uphold security, perform access control, patrol duties, and manage incidents with professionalism.

You will monitor CCTV, support control room operations, and mentor officers. Flexibility for second/third shifts is required; strong customer service is essential.

Qualifications

• Must maintain a professional appearance and demeanor at all times.
• Strong customer service and communication skills are essential.
• Ability to multitask and manage multiple priorities effectively.
• Flexibility to work second and third shifts as needed.

Responsibilities

• Perform duties of a Security Officer per post orders, policies, and client requirements.
• Lead by example in galleries and guide officers on duty.
• Patrol assigned areas on foot or vehicle; identify unsafe conditions and security violations.
• Protect evidence or scenes, set up barriers, and direct information as needed.
• Observe, report, and escalate suspicious activity to client representatives or authorities.
• Maintain logs and reports of daily activities and incidents.
• Provide courteous, professional service representing Securitas and The Clark Art Institute.

Skills

Customer service

Communication skills

Multitasking

Team player

Professional demeanor

Education

High School Diploma or GED

Tools

CCTV systems

Security technologies

Job description

Lead Officer

General Security Duties

• Perform the duties of a Security Officer in accordance with post orders, company policies, and client requirements.
• Serve as a visible leader in the galleries, setting professional standards and providing guidance to officers on duty.
• Patrol assigned areas on foot or by vehicle, checking for unsafe conditions, hazards, unlocked doors, security violations, and unauthorized persons.
• Protect evidence or the scene of an incident, set up barriers or signage, and provide direction or information as needed.
• Observe and report suspicious activity or incidents to client representatives, management, or public safety authorities.
• Ensure all property removal is conducted within policy and according to client standards.
• Maintain accurate and detailed logs or reports of daily activities and incidents.
• Provide courteous and professional service to all visitors and staff, representing both Securitas and The Clark Art Institute with integrity.

Access Control and Site Security

• Control access to the facility through the admittance process, verifying and assisting visitors with legitimate business needs.
• Monitor entrances and exits to prevent unauthorized access or unlawful activity.
• Manage movement of people and vehicles, including gate operations, vehicle inspections, and parking control.
• Operate remote access devices and monitor entrances using CCTV.
• Address disturbances calmly and professionally, directing individuals to leave the property when necessary.

Control Room Operations

• Learn and proficiently perform all duties of the Control Room Officer.
• Maintain control room workstations and ensure all equipment is properly operational.
• Monitor and manage access control, CCTV systems, and alarm systems; ensure accurate responses, thorough investigations, and documentation of events.
• Safeguard the integrity, accuracy, and confidentiality of all information in accordance with company and client policies.
• Maintain detailed logs of monitored activities and assist management with processing digital viewing requests for evidential or investigative purposes.

Emergency Response

• Respond promptly and appropriately to incidents including fire, medical emergencies, bomb threats, flooding, hazardous materials, elevator emergencies, and severe weather.
• Follow all established site, company, and training procedures for emergency situations.

Leadership, Administrative, and Supervisory Responsibilities (Approximately 25% of Time)

Reporting & Investigations

• Prepare, revise, and submit reports and presentations on investigations, incidents, losses, or policy violations.
• Track and report on Key Performance Indicators (KPIs) and training requirements.

Team Coaching & Development

• Coach and mentor security personnel; meet regularly with officers and document performance.
• Assess officer skills and performance; prepare written evaluations and recommend improvements.
• Inspect posts as scheduled, outlining expectations and responsibilities for subordinates.
• Communicate effectively with team members, management, and the client to ensure operational needs are met.

Training & Onboarding

• Implement and facilitate training in key areas of security operations, including post assignments and event coverage.
• Identify training needs and collaborate with management to develop relevant programs.
• Assist with onboarding new hires, assigning and tracking required training.

Qualifications and Requirements

• Professional appearance and demeanor at all times.
• Confidence in enforcing policies and procedures.
• Mature, responsible, and composed personality.
• Ability to walk, sit, and stand for extended periods.
• Understanding of Securitas policies and procedures at The Clark Art Institute.
• Valid Driver’s Certification.
• Strong customer service and communication skills.
• Proficiency with computers, CCTV systems, and other security technologies.
• Ability to multitask and manage multiple priorities effectively.
• Flexibility to work second and third shifts as needed.

Minimum Hiring Standards

• Must be at least 18 years of age.
• Must have a reliable means of communication (phone or pager).
• Must have a reliable means of transportation.
• Must have the legal right to work in the United States.
• Must be able to speak, read, and write English.
• High School Diploma or GED required.
• Prior security, law enforcement, or supervisory experience preferred.
• Must successfully complete pre-employment screening, including background investigation and drug screening.

Competencies

• Ability to meet and maintain all applicable state, county, and municipal licensing requirements.
• Knowledge of or ability to learn security operations and procedures.
• Strong problem-solving and decision-making abilities.
• Ability to maintain composure under pressure and handle difficult situations effectively.
• Excellent written and verbal communication skills.
• Courteous and professional demeanor with strong interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work independently and as part of a team.

Working Conditions (Physical/Mental Demands)

• Must have the physical and mental capacity to perform all essential job functions.
• Ability to maintain composure when dealing with the public, clients, and emergencies.
• May be exposed to stressful situations and inclement weather.
• Frequent sitting, standing, and walking, including climbing stairs and walking on uneven terrain.
• Occasional reaching, stooping, kneeling, or lifting up to 25 lbs.
• Regular use of computers, communication devices, and security equipment.
• May be required to operate a vehicle in performance of duties.
• May handle confidential or sensitive information.
• Required to adhere to all company safety policies and immediately report unsafe conditions.

Additional Expectations

• Demonstrate flexibility and willingness to assist across shifts as needed.
• Lead by example, maintaining professionalism, integrity, and commitment to client service.
• Carry out all duties in a safe, ethical, and professional manner in accordance with company and client policies.