Lead Security Officer

MyMichigan Health; West Branch (MI); On-site; USD 36,000 - 60,000; Full time

Job summary

MyMichigan Health is seeking a Security Officer to perform routine patrols across the campus, write incident reports, and respond to both non-emergency and emergency calls under supervision. The role provides security services to maintain a safe environment for staff and visitors.

Responsibilities include following directives from the Security Manager, reviewing reports, conducting rounds, and assisting with crisis management.

Qualifications

• Interpersonal skills needed to communicate successfully with individuals and groups.
• Must pass Security Defensive Tactics Training.
• Must pass taser and pepper gel training.
• Ability to interact with people at all levels to communicate information in a clear and understandable manner.
• Previous leadership experience in a formal or informal role or security experiences.

Responsibilities

• Carries out assignments as directed by the Security Manager and/or supervisor.
• Follows up on all incident reports and dispatch entries, ensuring proper completion and communication.
• Completes routine inside/outside rounds and dispatch duties.
• Responds to all calls from the public, hospital staff, and the security dispatcher.
• Physical management of patients going through crisis.

Skills

Patrol procedures

Incident reporting

Crisis management

Communication skills

MS Windows competency

Education

High School Diploma or GED

Tools

Microsoft Windows

Job description

Summary

This position performs routine patrols, writes incident reports, responds to non-emergency and emergency calls throughout the entire campus and as requested by security supervision. Provides security services to ensure a safe environment for staff and visitors.

Responsibilities

• (25%) * Carries out assignments as directed by the Security Manager and/or supervisor.


• (25%) * Follows up on all incident reports and dispatch entries. Ensures that all reports and entries are filled out properly and communicated to the proper person.


• (20%) * Completes routine inside/outside rounds and dispatch duties.


• (20%) * Responds to all calls received from the public, hospital staff, and the security dispatcher.


• (10%) * Physical management of patients going through crisis.


• OTHER DUTIES and RESPONSIBILITIES:


• Responsible for any security activities that occur during the course of the assigned shift.


• Responsible for monthly check of fire extinguishers, fire doors, outside lighting checks, panic buttons and elevator phones.


• Responsible for creating weekly schedules for officers and dispatchers at their location and is responsible for making sure that the facility is staff correctly in accordance with security policy.


• Delegates to security and dispatch staff duties and other assignments.


• Assists Supervisor and/or Manager in job performance reviews of staff; performs coaching of staff.


• Checks wand reports and informs officers of the report.


• Ensures all policies and procedures are carried out.


• Escorts employee to and from their vehicle, as requested or assigned by the Security Supervisor or the Security Manager.


• Assists with helicopter flight operations.


• Responds to hospital emergency overhead pages as determined by security dispatch.


• Monitors and pages all fire codes, as received on the fire monitor system located in security dispatch.


• Monitors and reports alarms received on the S&D alarm panel, generator alarm panel, HVAC computer, Medical Air Gases alarm panel.


• Answers all calls for assistance, received on the security emergency phone line or facilities help line.


• Creates a maintenance work order for all calls received on the facilities help line.


• Enters information from maintenance job logs and work orders into the TMS application.


• Monitors CCTV system for any and all suspicious circumstances, dispatching a security officer when required.


• Conducts continuous random patrols, utilizing the patrol vehicle, bicycle, or foot patrol.


• Secures and unlocks doors, as prescribed by policies or procedures, or at the direction of the Security Manager and Supervisor.


• Notifies the Security Manager and/or Supervisor via chain of command, for any and all major incidents that occur on facility property.


• Enforces parking policy, as directed.


• Responds to all calls received from the public, hospital staff, and the security dispatcher.


• Responds to all panic alarms located throughout the facility.


• Armed security staff will respond to an active shooter or other lethal threat and neutralize the threat if possible.


• Responsible for enforcing that all contractors that are working above the ceiling and/or have removed a ceiling tile have a have yellow copy of the Above Ceiling Access Permit.


• Writes reports as required by policies.


• Follows all departmental and hospital policies and procedures.


• Assists in creating ID badges.


• MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.


• An employee may be required to participate in further learning opportunities offered by MyMichigan.


• Other duties and tasks as assigned.

Certifications and Licensures

• Credential: BLS: Basic Life Support. Equivalent Experience: Within 6 months of hire. Qualification Source: AHA


• Credential: CPL: Concealed Pistol License.


• Credential: DMVCHECK: DMV Record Check.


• Credential: MCOLES FIREARMS: MI Commission on Law Enforcement Firearms. Equivalent Experience: Required pre-hire and annually after hire. Qualification Source:


• Credential: PPE: Pre-Employment Psychological Examination. Equivalent Experience: Pre-hire only. Qualification Source:


• Credential: TEAM ADVANCED: Techniques for Effective Aggression Mgt. Equivalent Experience: Within 6 months of hire. Qualification Source:

Required Education

• Education: High School Diploma or GED. Equivalent Experience: Military, corrections, or law enforcement experience, preferred.


• Education Specialization:

Other Information

• EXPERIENCE, TRAINING AND SKILLS:


• Interpersonal skills needed to communicate successfully with individuals and groups.


• Must pass Security Defensive Tactics Training.


• Must pass taser and pepper gel training.


• Ability to interact with people at all levels to communicate information in a clear and understandable manner.


• Previous leadership experience in a formal or informal role or security experiences.


• Previous leadership experience in a formal or informal role or security experiences.


• PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:


• Exposure to stressful situations, including those involving public contact as well as, trauma, grief and death.


• Able to wear a bullet-resistant vest.


• Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.


• Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.


• Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling, or crouching.


• To perform physical management, including, but not limited to, restraining, maneuvering, and holding combative individuals.


• Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.


• Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.


• Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.


• Physical Demand Level: Moderate. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.