LEAD SCHEDULER (BURTONSVILLE, MD)

Lead4Life, Inc.; Burtonsville (MD); On-site; USD 45,000 - 52,000; Full time

Job summary

A nonprofit organization in Burtonsville, MD is seeking a Lead Scheduler responsible for overseeing scheduling systems and workforce coordination. The role requires a minimum of three years in program coordination and strong technology proficiency, particularly with Connecteam. Candidates should have excellent organizational and communication skills, along with a degree in a relevant field. The position offers a hybrid work schedule from Monday to Thursday in person and one day remote.

Qualifications

• Minimum of three (3) years of experience in program coordination.
• Strong technology proficiency and problem-solving skills.
• Excellent organizational and communication skills.

Responsibilities

• Oversee scheduling accuracy and mentor coverage.
• Monitor attendance and ensure documentation compliance.
• Serve as liaison between mentors and leadership.

Skills

Technology proficiency

Organizational skills

Communication skills

Problem-solving skills

Education

Associate or Bachelor's degree in a related field

Tools

Connecteam

Microsoft Office Suite

Job description

Job Title

Lead Scheduler

Reports To

Lead Care Coordinator

Salary/Hourly Rate

$23-$25/hour

Location

Burtonsville, MD

Position Overview

The Lead Scheduler plays a critical role in supporting the daily operations of the Alternative Placement Youth (APY) mentor program by overseeing workforce coordination, scheduling systems, and shift accountability. This position is responsible for ensuring that mentor coverage aligns with youth needs, schedules are accurate and up to date, and communication across the team remains clear and responsive. The Lead Scheduler serves as a central point of coordination between mentors and leadership, helping maintain structure, consistency, and efficiency in program operations. A high level of comfort with technology, including scheduling and workforce management platforms such as ConnecTeam, is essential for success.

Core Responsibilities

• Scheduling & Workforce Coordination
  • Oversee the development, maintenance, and accuracy of mentor and youth schedules using Connecteam.
  • Ensure appropriate staffing coverage based on program needs and mentor availability.
  • Coordinate shift coverage and respond to real‑time scheduling changes within the Connecteam platform.
• Shift Oversight & Accountability
  • Monitor mentor attendance, timekeeping, and completion of assigned responsibilities.
  • Ensure timely documentation and adherence to program expectations.
  • Address scheduling discrepancies and support resolution of attendance‑related issues.
• Communication & Team Coordination
  • Serve as a primary liaison between mentors and program leadership regarding scheduling matters.
  • Maintain consistent communication channels to address updates, changes, and urgent needs.
  • Support a responsive and organized communication structure across the team.
• Administrative & Operational Support
  • Maintain and update scheduling systems and related documentation.
  • Conduct regular reviews to ensure scheduling accuracy, efficiency, and compliance.
  • Track mentor engagement, including availability and participation trends.
• Compliance & Program Support
  • Ensure adherence to scheduling protocols, attendance policies, and program standards.
  • Support onboarding logistics, trainings, and administrative coordination as needed.
  • Assist with additional operational or administrative projects to support program success.
• Payroll & Timekeeping Support
  • Assist in reviewing timesheets for accuracy and alignment with scheduled shifts.
  • Ensure proper documentation of hours worked in accordance with program expectations.

Minimum Requirements

• Associate or Bachelor’s degree in human services, nonprofit management, social work, business, education, or related field; or a combination of relevant education and experience.
• Minimum of three (3) years of combined experience in program coordination, scheduling, or workforce operations.
• Strong technology proficiency, including Microsoft Office Suite and workforce management platforms (e.g., Connecteam) and standard office equipment.
• Excellent organizational, time‑management, and problem‑solving skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with internal teams and external partners in a fast‑paced environment.
• Understanding of confidentiality standards and experience working within HIPAA‑compliant environments.

Preferred Qualifications

• Experience in youth services, mentorship programs, or working with returning citizen populations.
• Experience supporting or contributing to program development and implementation at both direct service (micro) and systems (macro) levels.
• Background in team coordination, staff support, or workforce oversight in a dynamic environment.
• Demonstrated ability to contribute to operational planning, process improvement, and performance tracking.
• Creative, solutions‑oriented mindset with a strong ability to adapt and grow within evolving program needs.

Working Schedule

• Full Time Schedule (Monday – Friday) (8am – 4pm or 9am – 5pm)
• Monday – Thursday – In Person, Friday – Remote
• Work is hybrid within Maryland.

Physical Requirements

• May be required to periodically lift up to 51 lbs.
• Endurance for sedentary work: sitting most of the time with occasional walking and standing.
• Reaching, Fingering, Grasping, Talking, and Hearing as defined by specific job tasks.

LEAD4LIFE, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.

This is a Non‑Exempt Position Under The Fair Labor Standards Act.