Lead, Salesforce Service Cloud

Under Armour, Inc.; Trenton (NJ); Remote; USD 125,000 - 165,000; Full time

Benefits offered by this job

Volunteer days

Merchandise discounts

401(k) matching

Maternity and parental leave

Well-being programs

Job summary

Under Armour, Inc. is seeking a Lead Salesforce Developer to design, build, and scale enterprise-grade solutions on the Salesforce platform.

You will mentor a team, drive best practices, and ensure reliable customer experience solutions across Service Cloud, Experience Cloud, and Sales Cloud. The role emphasizes architectural design, integration, security, and release management, with remote work on the East Coast preferred and periodic on-site attendance near Baltimore.

Qualifications

• Bachelor's degree with typically 8 years of relevant experience or Master's with typically 6 years
• 5+ years of Salesforce platform experience
• Deep expertise in Salesforce development (Apex, LWC, SOQL, Flow)
• Strong experience designing and implementing integrations using APIs, middleware, and external systems
• Proven experience leading development efforts and mentoring teams in an Agile delivery model

Responsibilities

• Lead end-to-end design and development of Salesforce solutions across Service Cloud, Experience Cloud, Sales Cloud, and integrations
• Architect scalable custom solutions using Apex, LWC, and Salesforce features
• Translate business requirements into technical designs and solution architecture
• Oversee code quality through reviews, tests, and best practices
• Drive integration design and implementation using REST/SOAP APIs and middleware
• Mentor developers and promote engineering standards across the team
• Manage deployments and release processes for stability across environments
• Troubleshoot complex issues and perform root cause analysis to ensure reliability
• Establish platform governance, security, and performance optimization standards
• Collaborate with cross-functional teams to deliver high-impact solutions

Skills

Apex & LWC

APIs & integrations

Agile leadership

Salesforce development

Education

Bachelor's degree

Master's degree

Tools

AgentForce

Salesforce certifications

Platform Developer I/II

Sales Cloud/Service Cloud Certifications

Job description

Lead, Salesforce Service Cloud

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

Purpose of Role

The Lead Salesforce Developer is responsible for designing, developing, and scaling enterprise-grade solutions on the Salesforce platform. This role provides technical leadership across the full development lifecycle, partnering with product owners, architects, and business stakeholders to deliver high-quality, scalable, and secure solutions. The ideal candidate will drive best practices in development, integration, and release management while mentoring a team of developers. This role enables the organization to maximize value from Salesforce by delivering reliable, efficient, and innovative customer experience solutions.

Your Impact

• Lead the end-to-end design and development of Salesforce solutions across Service Cloud, Experience Cloud, Sales Cloud, Agentforce Agents and numerous integrations
• Architect scalable custom solutions using Apex, Lightning Web Components (LWC), and Salesforce platform features
• Partner with product owners and stakeholders to translate business requirements into technical designs and solution architecture
• Oversee code quality through reviews, testing strategies, and adherence to development best practices
• Drive integration design and implementation using REST/SOAP APIs, event-driven patterns, and middleware tools
• Mentor and guide developers, promoting technical growth and consistent engineering standards across the team
• Manage deployments and release processes, ensuring stability across environments
• Troubleshoot complex technical issues and perform root cause analysis to ensure system reliability
• Establish and enforce platform governance, security, and performance optimization standards
• Collaborate with cross-functional teams (architecture, QA, business stakeholders) to deliver aligned and high-impact solutions

Qualifications

• Bachelor's degree with typically 8 years of relevant experience OR Master's degree with typically 6 years of relevant experience OR typically 12 years of relevant work experience without degree
• 5+ years of Salesforce platform experience
• Deep expertise in Salesforce development (Apex, LWC, SOQL, Flow)
• Strong experience designing and implementing integrations using APIs, middleware, and external systems
• Proven experience architecting scalable solutions for complex, enterprise-level business and technical challenges
• Demonstrated ability to translate ambiguous business requirements into structured, high-quality technical solutions
• Proven experience leading development efforts and mentoring teams in an Agile delivery model

Workplace Location

• Location: Remote (East Coast strongly preferred to optimize collaboration with HQ and cross-functional teams)
• Work Schedule: Candidates must reside within a commutable distance to our corporate headquarters in Baltimore, Maryland, as periodic on-site attendance may be required.
• Licenses/Certifications: (Preferred not required)
• Salesforce certifications such as: Platform Developer I/II or Architect certifications
• Experience with AgentForce
• Salesforce Service Cloud Consultant Certification or Salesforce Sales Cloud Consultant Certification
• Sponsorship Eligibility: UA does not offer sponsorship of job applicants for employment-based work authorization for this position at this time.

Relocation

• No relocation provided
• #LI-CP1
• #LI-REMOTE

Base Compensation

$125,000.00-$165,000.00 USD

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.

Benefits & Perks

• Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
• Under Armour Merchandise Discounts
• Competitive 401(k) plan matching
• Maternity and Parental Leave for eligible and FMLA-eligible teammates
• Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via [e-mail].

Requisition ID: 167011

Location:

Remote, US

Business Unit: Corporate

Region: North America

Employee Class: Full Time

Employment Type: Salaried

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