Lead Sales Supervisor - Paradise Valley Mall, Pheonix AZ

sees; Phoenix (AZ); On-site; USD 27,000 - 39,000; Full time

Job summary

See's Candies in the United States seeks a Retail Sales Lead Supervisor to guide the store team and ensure smooth shop operations. You will coach staff, drive sales initiatives, and uphold exceptional customer service while managing day-to-day activities.

The role collaborates with the Shop Manager and Management Team to ensure policies, procedures, and visual standards are followed, with emphasis on cash handling and inventory accuracy.

Qualifications

• Minimum 1 year of retail supervisory experience.
• Proven ability to lead and coach a team to meet sales goals.
• Strong customer service, cash handling, and merchandising skills.
• Ability to implement company policies and ensure compliance.

Responsibilities

• Lead the retail team to create a sales‑focused, customer‑driven environment.
• Motivate staff to achieve individual and collective sales goals.
• Oversee daily store operations and ensure adherence to guidelines.
• Maintain visual merchandising standards and product presentation.
• Handle customer and employee concerns professionally and promptly.
• Train team members on programs, policies, and procedures.
• Assist with cash handling, banking, and asset protection.
• Monitor inventory levels and communicate needs to management.
• Complete payroll and other administrative tasks as required.
• Support with other duties as assigned.

Skills

Retail supervision

Customer service

Cash handling

Merchandising

Team coaching

Communication

Job description

Work is Sweet! 'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.

See's is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.

Job Description Summary:

As a Retail Sales Lead Supervisor, you will play a crucial role in leading the sales team and ensuring the smooth operation of our See's Candies retail shop. This position involves providing guidance to team members, driving sales initiatives, maintaining excellent customer service, and overseeing day-to-day store activities. The Retail Sales Lead Supervisor reports to the Shop Manager and collaborates closely with the Shop Management Team.

Key Responsibilities:

• Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales‑focused and customer‑focused environment.
• Motivate and guide team members to achieve individual and collective sales goals.
• Oversee the day-to‑day operations of the retail location in accordance with company guidelines.
• Ensure compliance with visual merchandising standards and product presentation.
• Assist in resolving customer and employee concerns in a professional and timely manner.
• Aid in training and developing team members on company programs, policies, and procedures.
• Create a positive and welcoming atmosphere for customers through effective engagement.
• Assist in managing procedures related to cash handling, protection of company assets, and banking.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Assist with inventory management. Ensure inventory accuracy, maintain proper inventory levels, communicate inventory needs, and trends to management.
• Submit required paperwork in a timely manner, including payroll approvals and other administrative tasks.
• Other duties as assigned.

Minimum Qualifications:

• Minimum 1 year of retail supervisory experience.
• Proven success in developing, motivating, training and coaching employees.
• Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Strong work performance.
• Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
• Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.
• Flexibility in working hours, including weekends and holidays.
• * Internal applicants must be in good standing.

The pay rate for this position is $23.95 per hour.

Join the See's Candies family and be part of a tradition of sweetness that has delighted generations!

See's is an EOE

See's will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).