Lead Sales (Key Holder), Somerset Potterybarn

Pottery Barn; Troy (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home furnishings retailer seeks a Lead, Sales (Key Holder) to inspire customers and drive sales. In this role, you'll create engaging experiences, supervise operations, and foster a positive environment. Join us to enhance lives at home and build meaningful customer connections.

Benefits

Generous discounts on Williams-Sonoma brands

401(k) and other investment options

Wellness programs

Paid vacations and holidays

Health, dental, and vision insurance

Qualifications

• 1-3 years retail sales experience; shift supervision experience preferred.
• 1-2 years experience in home design, visual merchandising, or stockroom responsibilities preferred.

Responsibilities

• Create engaging customer experiences by sharing expertise on home enhancement.
• Supervise store operations to meet financial goals and ensure associates deliver world-class service.
• Maintain visual, replenishment, cleanliness, safety, and back-of-house standards.

Skills

Communication

Organization

Leadership

Motivation

Job description

We hope you're interested in building a home with us. Even if you don't meet every requirement listed, we still encourage you to apply.

About the Team

Our mission is to enhance our customers’ lives at home by putting the customer at the center of everything we do. Our core values include People First culture, customer focus, quality, shareholder value, integrity, and corporate responsibility.

Overview of the Lead, Sales (Key Holder) Role

You will inspire customers to express themselves in their homes and bring the brand to life by helping them discover products that suit their entertaining style. Your goal is to drive sales through meaningful connections and creating lasting relationships with customers.

• Create engaging customer experiences by sharing expertise on home enhancement
• Support management daily by performing opening/closing routines, register functions, and back-office procedures
• Supervise store operations to meet financial goals and ensure associates deliver world-class service
• Maintain visual, replenishment, cleanliness, safety, and back-of-house standards during manage-on-duty shifts
• Perform the Selling Captain role, serving as a sales and customer service role model
• Foster a fair, respectful environment aligned with our People First Philosophy

Criteria

• Effective communication, organization, and leadership skills
• Ability to motivate and influence others through personal action
• 1-3 years retail sales experience; shift supervision experience preferred
• 1-2 years experience in home design, visual merchandising, or stockroom responsibilities preferred (specialty retail experience is a plus but not required)

Physical Requirements

• Ability to be mobile on the sales floor for extended periods
• Ability to lift and move medium to large items up to 75 lbs., using proper equipment and safety techniques
• Full-time associates should have open availability to meet business needs
• Part-time associates must be available for at least 15 hours weekly, including weekends and holidays, with specific scheduling requirements

Diversity, Equity & Inclusion

We believe a culture focused on diversity and inclusion fosters innovation, high performance, and superior customer experiences. We aim to create a global culture where everyone can bring their authentic selves to work, where advancement is based on merit, contributions, and leadership, and where individual differences are valued and appreciated.

Benefits

Depending on your role and location, benefits may include:

• Generous discounts on Williams-Sonoma brands
• 401(k) and other investment options
• Wellness programs supporting physical, financial, and emotional health
• Paid vacations and holidays (full-time)
• Health, dental, and vision insurance, including domestic partner benefits (full-time)

Continued Learning

• Development plans and career discussions
• Cross-brand and cross-functional opportunities
• Online learning through brand-specific resources and WSI University

Note: WSI does not sponsor visas or provide relocation assistance for this role. Williams-Sonoma, Inc. is an Equal Opportunity Employer, considering qualified applicants with criminal histories in accordance with applicable laws.