Lead Sales (Key Holder), Part Time Flex, South Coast Plaza - Williams Sonoma

Williams-Sonoma, Inc.; California, Costa Mesa (MO, CA); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a forward-thinking company dedicated to enhancing customers' lives at home. As a Lead, Sales (Key Holder), you will inspire customers to express themselves through home design and drive sales by creating meaningful connections. This role offers opportunities for personal growth and the chance to lead a team in delivering world-class service. With a focus on diversity, equity, and inclusion, you will thrive in a supportive environment where your contributions are valued. If you're passionate about home design and customer engagement, this is the perfect opportunity for you!

Benefits

Generous discount on all brands

401(k) plan

Wellness program

Paid vacations and holidays

Health benefits, including dental and vision

Qualifications

• 1-3 years retail sales experience with shift supervision preferred.
• Proven ability to motivate and influence others.

Responsibilities

• Create engaging experiences for customers by sharing expertise.
• Provide daily support to the management team and ensure financial goals.
• Maintain high standards of store cleanliness and visual merchandising.

Skills

Effective communication

Organization skills

Leadership skills

Retail sales experience

Job description

About the Team

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our core values include People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Lead, Sales (Key Holder) role

You will inspire customers to express themselves in their home. You will bring the brand to life by helping them discover products that suit their entertainment style. Your goal is to drive sales by creating connections and fostering brand loyalty.

Responsibilities

• Create engaging customer experiences by sharing expertise on home enhancement
• Support the management team with opening and closing routines, register functions, and back-office procedures
• Supervise store operations to meet financial goals and ensure excellent customer service
• Maintain visual standards, replenishment, cleanliness, safety, and back-of-house organization during your shifts
• Perform the Selling Captain role by serving as a sales and customer service role model
• Foster a fair, respectful, and inclusive environment for all associates, aligned with our People First Philosophy

Criteria

• Strong communication, organization, and leadership skills
• Ability to motivate and influence through personal actions and example
• 1-3 years retail sales experience; shift supervision preferred
• 1-2 years experience in home-related design, visual merchandising, or stockroom responsibilities preferred (retail experience preferred but not required)

Physical Requirements

• Ability to be mobile on the sales floor for extended periods
• Ability to lift and move items up to 75 lbs. using proper safety techniques
• Full-time associates should have open availability to meet business needs
• Part-time associates must be available for at least two weekend shifts and two weekday shifts, with greater availability for 20+ hours/week

Diversity, Equity & Inclusion

We believe a culture focused on diversity, equity, and inclusion fosters innovation, healthy teams, and superior customer experiences. We promote a workplace where everyone can bring their authentic selves and where contributions and leadership are valued regardless of individual differences.

Benefits

This role offers a competitive pay range of $17.00-$23.00 per hour, depending on various factors. Benefits include:

• Employee discount on all Williams-Sonoma brands
• 401(k) plan and investment options
• Wellness programs supporting physical, financial, and emotional health
• Paid vacations and holidays (full-time)
• Health, dental, and vision insurance, including domestic partner benefits (full-time)

Learning & Development

• Personal development plans and career discussions
• Performance reviews and cross-brand opportunities
• Online learning resources and leadership development programs

Note: This role does not offer immigration sponsorship or relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer, considering qualified applicants with criminal histories in accordance with applicable laws.