LEAD SALES ASSOCIATE - Original Penguin

Perry Ellis International; Estero (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Lead Associate to join their dynamic team. This role focuses on delivering exceptional customer service and promoting merchandise while supporting the store's financial goals. The ideal candidate will possess a positive attitude and strong interpersonal skills, ensuring a welcoming environment for customers. By fostering repeat business through effective communication and loyalty programs, the Lead Associate plays a crucial role in the store's success. If you thrive in a fast-paced retail environment and are passionate about customer satisfaction, this opportunity is perfect for you.

Qualifications

• Energetic and positive attitude required for customer interactions.
• 1-2 years of retail experience preferred for this role.

Responsibilities

• Provide excellent customer service and support store standards.
• Assist in maintaining visual merchandising and inventory levels.

Skills

Customer Service

Interpersonal Communication

Time Management

Team Leadership

Education

High School Diploma

Retail Experience (1-2 years)

Job description

Original Penguin is an American clothing line with roots in the 1950s and 60s, the brand specializes in clothing, footwear, and eyewear. Original Penguin embodies a mix of iconic American Sportswear with modern-minded style into a diverse range of products for a full lifestyle brand. Made for originals, by originals.

SUMMARY:

The Lead Associate’s primary function is to sell and promote Original Penguin (OPG) merchandise through execution of OPG customer service standards. The Lead Associate reinforces the Store Manager, ASM and Supervisors in ensuring the store meets its goals and standards in the areas of financial performance, customer satisfaction, and visuals.

RESPONSIBILITIES:

Customer Service Responsibilities

1. Consistently provides Customer Service to company standard and lead team.
2. Generates maximum sales potential in accordance with the OPG customer service standards.
3. Builds repeat customer base through excellent PE Loyalty Program data capture.
4. Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers more effectively.
5. Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
6. Effectively maintains floor coverage; acknowledges every customer; treats customers with priority over assigned tasks.
7. Demonstrates effective written and verbal communication.
8. Manages time and prioritizes tasks.

Operational Responsibilities

1. The lead associate will step in when the supervisor/keyholder is not present.
2. Keep merchandise filled to appropriate levels on the sales floor.
3. Ensure the store is visually distinctive and appearance impeccably maintained.
4. Minimize shortages through proper loss prevention procedures.
5. Practices excellent customer service at all times in order to prevent possible theft.
6. Demonstrates awareness of store sales plans and results.
7. Follow all operational policies and procedures.
8. Manage time and prioritize tasks.
9. Demonstrate effective written and verbal communication skills.

Visual, Brand And Product Management

1. Supports execution of all pricing strategies.
2. Supports the execution of store planograms.
3. Supports and understands the company’s brand position.
4. Supports replenishment of merchandise on the selling floor as needed.

REQUIREMENTS:

1. Energetic and positive attitude.
2. 1-2 years of retail experience.
3. Strong interpersonal communication and customer service skills.
4. Customer service-oriented (outgoing, friendly, and personable with a positive attitude).
5. Must be able to move and/or lift to 25 pounds.