Lead Room Service

White Lodging; Indianapolis (IN); On-site; USD 25,000 - 40,000; Full time

Job summary

Join a forward-thinking company in the hospitality industry as a Room Service Server. This role is essential in delivering exceptional service and ensuring a memorable experience for guests. You'll be responsible for stocking and delivering food and beverage orders, anticipating guest needs, and maintaining a professional appearance. With a commitment to creating an inclusive environment, this dynamic workplace offers opportunities for growth and development. If you have a passion for service and enjoy working in a fast-paced environment, this position is perfect for you.

Benefits

Day 1 Medical, Dental and Vision Insurance

Vacation/Paid Time Off (PTO)

Complimentary Wellness Tools

Unlimited Referral Bonuses

401(k) with Company Match

Leadership Development

Tuition Reimbursement

Discounts on Hotel Rooms and Dining

Qualifications

• Passion for service with a positive, can-do attitude.
• Ability to stand for long periods and work under pressure.

Responsibilities

• Stock, set-up, and deliver food and beverage orders to guest rooms.
• Anticipate guest needs and maintain a neat appearance.
• Listen for and respond to customer needs to ensure quality.

Skills

Customer Service

Communication Skills

Teamwork

Ability to Handle High Volume

Education

High School Diploma or GED

Job description

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities

What You'll Do

1. The room service server will stock, set-up, and deliver all food and beverage orders and property amenities to guest rooms.
2. Anticipate guest needs and offer exemplary hospitality. Exhibit professionalism and friendliness always.
3. Retrieve all food and beverage trays from the floors to maintain a neat and sanitary appearance.
4. Be knowledgeable of all services provided within the hotel and all menu items, contents, preparation methods, and garnishes. Accurately answer any guest questions.
5. Be an ambassador of our establishment by maintaining a neat and professional personal appearance.
6. Listen for and respond to customer needs, issues, or concerns to ensure a quality experience for all guests.
7. Perform other duties as assigned.

What You'll Bring

1. The room service server will have a passion for service with a positive, can-do attitude.
2. A team-player mindset.
3. Ability to handle high volume and work under pressure.
4. Excellent communication and listening skills.
5. Previous experience preferred, but not required.
6. High school diploma or GED preferred.
7. The ability to stand for long periods of time. Must be available to work weekends, nights, and holidays as necessary.

Other Information

1. DailyPay option.
2. Day 1 Medical, Dental and Vision insurance.
3. Vacation/Paid Time Off (PTO) with rollover.
4. Complimentary wellness tools.
5. Unlimited referral bonuses.
6. 401(k) with company match.
7. Hostcare Resources healthcare concierge.
8. Leadership development.
9. Tuition reimbursement.
10. Discounts on hotel rooms, dining, and other travel/entertainment experiences.
11. Multiple hotels in each market = more opportunities.

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 2554

About the company

White Lodging’s vision is to create a company that lasts forever. We hire and develop passionate, driven and motivated hospitality associates who are looking to lead. We are one of the foremost hotel ownership, development and management companies in America, and have been since our inception in 1985.