Lead, Risk WFM & Analytics — Automation & Forecasting

ESR Healthcare; San Jose (CA); On-site; USD 167,400 - 200,700; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Flexible spending & health savings account

Job summary

A leading fintech company in San Jose seeks a Manager for Risk Workforce Management & Analytics to develop automated, data-driven solutions for workforce planning. Ideal candidates will have over 5 years in workforce management roles, strong analytics skills, and experience with tools such as SQL and Python. The role offers a competitive salary range of $167,400-$200,700, along with comprehensive benefits.

Qualifications

• 5+ years of experience in workforce management or operations management in a risk management or customer service environment.
• Experience working with workforce management applications and engineering teams.

Responsibilities

• Develop and implement workforce management strategy.
• Drive the transition from manual processes to automated workforce systems.
• Build forecasting and scheduling systems to improve efficiency.

Skills

Data analysis

Automation

Process improvement

Stakeholder management

Education

Bachelor’s degree in Business Administration, Operations, Data Analytics, or a related field

Tools

Calabrio

NICE

Verint

Aspect

SQL

Python

Job description

A leading fintech company in San Jose seeks a Manager for Risk Workforce Management & Analytics to develop automated, data-driven solutions for workforce planning. Ideal candidates will have over 5 years in workforce management roles, strong analytics skills, and experience with tools such as SQL and Python. The role offers a competitive salary range of $167,400-$200,700, along with comprehensive benefits.