Lead Retail Pharmacy Technician - Harrisburg Area

UPMC; Harrisburg (Dauphin County); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Lead Pharmacy Technician who will assist in medication preparation and dispensing while providing leadership to peers. The position involves training staff, maintaining pharmacy standards, and ensuring patient care excellence. Ideal candidates will possess strong communication skills and a commitment to professionalism.

Qualifications

• Must demonstrate leadership qualities and serve as a role model.
• Experience in a pharmacy setting preferred.
• Ability to communicate and interact professionally with all stakeholders.

Responsibilities

• Assist in preparation, dispensing, and delivery of medications.
• Train and assure workflows for pharmacy technicians and students.
• Maintain pharmacy cleanliness and proper inventory of supplies.

Skills

Communication

Professionalism

Teamwork

Flexibility

Job description

The Lead Pharmacy Technician, under the direction and supervision of a pharmacist, will assist in the preparation, dispensing, charging and delivery of medications and front-end items to patients. Also, the Lead Pharmacy Technician provides leadership and serves as a role model for other pharmacy technicians, medication transition coordinators, and students during the performance of daily pharmacy activities and during training. Patients served include all age groups.

Responsibilities:

• Completes annual Lead Technician project as outlined in the Technician Ladder program and any additional projects assigned by Pharmacy Leadership. Consistently communicates in a courteous and professional manner when interacting with customers and coworkers. Respects confidentiality and established boundaries when providing information. Consistently reports any issues or problems to a manager as soon as possible. Consistently demonstrates professionalism by displaying flexibility, positive attitude, respect for individuals and commitment to the organization, department, profession, and patient. Consistently delivers high quality, accurate work in a timely manner.
• Acts as a role model for other technicians and students with regard to work habits, job performance, attitude and professionalism. Assures that fellow technicians and students are properly trained with regard to all pharmacy operations. Assures that training schedules and checklists are scheduled and completed in a timely manner including baseline competencies. Takes a lead role in determining and implementing technician workflow. Reassigns technician work duties on a daily basis to compensate for unforeseen issues. Assumes responsibility for assuring that all assigned special projects are completed within a reasonable period of time. Demonstrates flexibility in work assignment and location.
• Assists Pharmacist and Medication Transition Coordinators with medication delivery and patient care. Participates in special projects as required or assigned. Assists in training new employees and pharmacy students with regard to work procedures. Maintains pharmacy in clean, orderly and safe manner by restocking shelves, cleaning workstations, returning medications to stock, etc.
• Inspects medications in assigned areas (i.e. prescription and front-end). Removes expired products and completes documentation. Understanding and compliance with handling procedures of all controlled substances. Displays teamwork by actively supporting department changes and willingly and proactively assists co-workers. Assures work for each shift is completed prior to departure.
• Demonstrates an understanding and ability to use current equipment including robotics, electronic workflow systems, printers, computers, fax machines, telephones, POS, etc. Reviews, transmits, and receives wholesaler orders as required. Assists in proper inventory maintenance of drugs and supplies ordered and stored by the pharmacy. Assists in the creation, handling, and maintenance of a variety of pharmacy records, to promote efficient operation of the pharmacy and assure regulatory compliance.
• Accurate preparation, labeling and packaging of medications for dispensing under the supervision of the pharmacist. Prepare and compound medications (i.e. solutions, creams, and ointments) under the supervision of the pharmacist. Assists patients at drop off and or pick up and obtains pertinent patient information for in inclusion into electronic profile. Answers telephone using appropriate verbiage, screen and triage inquiries. Interprets, performs necessary pharmaceutical calculations and enters prescriptions into the pharmacy information system for pharmacist review. Completes all necessary documentation. Communicates with third party payers to obtain adjudication of prescription claims.