Lead Retail Keyholder: Customer Service & Ops

PAIGE; New York (NY); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Employee Discounts (Stores & Partnered

Company 401(k) Match

Clothing Allowances

Job summary

PAIGE is seeking a Key Holder in New York to lead store operations, open/close procedures, and act as manager on duty when needed. You will drive sales, uphold PAIGE’s brand standards, and motivate the team to deliver exceptional service while maintaining a polished store environment.

The role requires retail experience, weekend availability, and the ability to manage multiple tasks including inventory and POS operations, with a competitive hourly base pay.

Qualifications

• 1 year of experience in a retail setting.
• Open availability on weekends.
• Available to work at least 30 hours a week.
• Available to work up to 5 shifts per week.
• Ability to work during Vacation Blackout Policy dates.
• Engage and motivate teams and work collaboratively with colleagues.
• Manage multiple operational business functions, including clothing allowances.
• Employee discounts at stores and partner companies.
• Company 401(k) match.

Responsibilities

• Setting an example of enthusiasm, knowledge, and understanding of the PAIGE brand image and product.
• Ensuring the implementation of plans for meeting and exceeding sales targets.
• Reinforcing the expectation of superior customer service as the top priority for all employees.
• Maintaining a professional environment that is motivated, positive, friendly, helpful, and productive.
• Delegating responsibilities and holding employees accountable for meeting productivity expectations.
• Ensuring all requirements necessary to open and close the store are performed accurately each day.
• Being accountable for the store's appearance, standards, and adherence to HQ visuals direction.
• Obtaining a comprehensive knowledge of the POS system, and having the ability to handle transactions in the event of an iPad, internet, and or debit/credit card reader malfunction.
• Maintaining a replenished and fully-stocked sales floor.
• Participating in scheduled inventory tasks, including store wide physical inventory counts.

Skills

Leadership

Customer service

Team motivation

Store operations

Tools

POS system

Job description

PAIGE is seeking a Key Holder in New York to lead store operations, open/close procedures, and act as manager on duty when needed. You will drive sales, uphold PAIGE’s brand standards, and motivate the team to deliver exceptional service while maintaining a polished store environment.

The role requires retail experience, weekend availability, and the ability to manage multiple tasks including inventory and POS operations, with a competitive hourly base pay.