Lead Retail Cashier & Customer Experience Champion

Workstream; Antioch (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Ace Hardware Employee Perks

401K Benefits

In-Store Discount

Access to PerkSpot

Employee Assistance Program

Get your steps in daily

Job summary

Ace Hardware is seeking a Head Cashier to uphold our core values and Amaze Every Customer Every Time. You will oversee cashiers, manage receipts and money handling, and ensure fast, accurate checkout at the front end.

Responsibilities include training cashiers, enforcing policies, greeting customers, resolving POS issues, and maintaining clean, stocked front-end displays. Strong customer service, teamwork, and problem-solving skills are required.

Qualifications

• Customer-focused service mindset.
• Attention to detail in cash handling and transactions.
• Strong interpersonal skills and willingness to learn.
• Bilingual Spanish communication is a plus.
• Must be 18 years or older.
• Good problem-solving skills.
• Knowledge of store policies and procedures.
• Positive, proactive attitude.

Responsibilities

• Greet customers as they enter the store.
• Train and direct cashiers on front-end operations.
• Perform register sales quickly and accurately.
• Troubleshoot POS problems and assist during busy periods.
• Maintain front-end displays and ensure cleanliness.
• Manage queue and coordinate backup cashiers as needed.
• Assist with online and curbside orders as required.
• Support management with daily tasks and policy adherence.

Skills

Customer satisfaction

Attention to detail

Team player

Bilingual Spanish

18 years old

Problem solving

Company procedures

Positive attitude

Job description

Ace Hardware is seeking a Head Cashier to uphold our core values and Amaze Every Customer Every Time. You will oversee cashiers, manage receipts and money handling, and ensure fast, accurate checkout at the front end.

Responsibilities include training cashiers, enforcing policies, greeting customers, resolving POS issues, and maintaining clean, stocked front-end displays. Strong customer service, teamwork, and problem-solving skills are required.