Lead Retail Associate – Thrift Store (Mission-Driven)

The Salvation Army North & Central Illinois Division; Rockford (IL); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Paid vacation, sick time, and holidays

Optional voluntary life insurance

403(b) retirement savings plan

Access to additional voluntary benefit

Employer funded pension plan

Job summary

The Salvation Army North & Central Illinois Division is seeking a Lead Store Sales Associate for our thrift store in the Rockford area. The role focuses on supporting store management, providing strong customer service, and maintaining efficient daily retail operations.

You will assist with opening/closing procedures, processing deposits, product rotation, and inventory management while helping create a welcoming shopping environment for customers and volunteers. Training is provided.

Responsibilities

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover
• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal
• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

Job description

The Salvation Army North & Central Illinois Division is seeking a Lead Store Sales Associate for our thrift store in the Rockford area. The role focuses on supporting store management, providing strong customer service, and maintaining efficient daily retail operations.

You will assist with opening/closing procedures, processing deposits, product rotation, and inventory management while helping create a welcoming shopping environment for customers and volunteers. Training is provided.