Lead Retail Associate - Community Impact & Growth

The Salvation Army North & Central Illinois Division; Dubuque (IA); On-site; USD 18,752 - 26,708; Part time

Benefits offered by this job

Paid training

Employee discount

Professional development

Job summary

The Salvation Army North & Central Illinois Division in Dubuque, Iowa, is seeking a Lead Store Sales Associate to support our store management team. This part-time role helps drive sales, maintain efficient operations, and deliver strong customer service in daily thrift store activities.

You'll work 20–29 hours per week, including evenings, weekends, and holidays as scheduled, with paid training and opportunities for professional development in a mission-driven environment.

Responsibilities

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover
• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal
• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

Job description

The Salvation Army North & Central Illinois Division in Dubuque, Iowa, is seeking a Lead Store Sales Associate to support our store management team. This part-time role helps drive sales, maintain efficient operations, and deliver strong customer service in daily thrift store activities.

You'll work 20–29 hours per week, including evenings, weekends, and holidays as scheduled, with paid training and opportunities for professional development in a mission-driven environment.