Lead Retail Associate - Category 10 Las Vegas

Opry Entertainment Group; Las Vegas (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Opry Entertainment Group in Las Vegas is seeking a Lead Retail Associate to model exceptional service, showcase merchandise, and support frontline staff with guest needs and sales opportunities.

You will oversee daily operations, process POS transactions, manage opening/closing tasks, and ensure merchandise is neatly displayed in line with SOPs. This role thrives in busy entertainment venues and celebrates our musical heritage.

Qualifications

• High school diploma or equivalent.
• 1+ years' experience in guest service, sales, and/or cash handling.
• Effective interpersonal and verbal communication skills.
• Outgoing personality and an aptitude for sales.
• Basic mathematical aptitude for cash handling and transaction processing.

Responsibilities

• Lead daily operations and guest service tasks.
• Process sales transactions using POS and cash handling procedures.
• Assist with merchandising, stockroom upkeep, and store cleanliness.
• Coordinate with tour guides for souvenir photos and on-site experiences.
• Support brand SOPs and safety procedures.

Skills

Interpersonal skills

Verbal communication

Sales aptitude

Cash handling

Education

High School Diploma or equivalent

Job description

Lead Retail Associate - Category 10 Las Vegas

#26-0510

Job Description

As a Lead Retail Sales Associate, you'll model exceptional service, showcase our merchandise, and helpguests appreciate our musical legacy. You'll provide frontline sales associates with in-the-momentsupport, including merchandise returns, cash management needs, and guest service escalations. Ourretail locations range from traditional gift shop environments to live performance venues. As the idealcandidate you'll thrive in energetic, live music environments and model teamwork, service, and integrityto foster a positive and productive workplace. You'll have fun sharing your passion for music heritagewith engaging and memorable guest experiences.

• Lead daily operations. Ensure exceptional guest service, manage opening/closing procedures, assign staff tasks and breaks, and support guest service roles as needed.
• Provide confident and friendly directional guidance to guests. Share your interest in upcoming events in our venues. Share guest feedback with management.
• Model sales and service programs as directed. Use product knowledge to actively sell and upsell based on guest interest. Achieve goals to increase average transaction value, units per transaction goals, and conversion.
• Guide team in merchandising. Keep sales floor full and visually appealing. Ensure apparel remains folded and sized appropriately. Follow defined brand standard operating procedures (SOPs).
• Process sales transactions using point-of-sale (POS) system and appropriate cash handling procedures. Lead defined check-in/check-out procedures.
• Process daily shipments. Receive and unload boxes from truck to storeroom and sales floor according to defined procedures. Inspect shipments for errors or damage, document issues, and sign invoices. Relay inventory concerns to management.
• Ensure order and cleanliness of sales floor and stockroom areas. Dust displays, sweep floors, empty trash bins, clean windows, etc. as needed.
• Follow all company safety and security policies and procedures. Report equipment malfunction, accidents, injuries, and unsafe conditions to management immediately.
• Communicate and uphold all corporate standards, policies, and procedures in accordance with local, state and federal laws and regulations. Follow and support brand SOPs.
• Collaborate with tour guides in our historic venues to create souvenir photos. Process photos for immediate display and sale.
• Perform other duties as assigned.

Requirements

Education

• High school diploma or equivalent required

Experience

• 1+ years' experience in guest service, sales, and/or cash handling required

Knowledge, Skills and Abilities

• Effective interpersonal and verbal communication skills required
• Outgoing personality and an aptitude for sales
• Basic mathematical aptitude for cash handling and transaction processing
• Able to work during peak times, including weekends and holidays, to support business needs

Licenses / Certifications

• Non-Gaming Work Permit Card required upon hire

Physical Requirements

Speak and hear to communicate with guests and use both near and distance vision for operating the POS system, reading SKUs, and completing merchandising tasks. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue and use ladders to access storage areas. Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach to stock merchandise. Manual dexterity for tasks such as using a computer and handling merchandise.

Working Conditions

High-traffic retail and entertainment environments with large crowds and elevated noise levels.

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