Lead Restoration Technician

ServiceMaster Clean of Fraser Valley; Shrewsbury (MA); On-site; USD 50,000 - 75,000; Full time

Job summary

ServiceMaster Clean of Fraser Valley is seeking a dedicated Lead Restoration Technician to manage onsite emergency services. This role involves scoping projects, ensuring client satisfaction, and overseeing restoration efforts after disasters. The ideal candidate should possess a strong work ethic, customer service skills, and relevant experience in the insurance restoration field.

Qualifications

• Minimum three years’ experience in insurance restoration.
• IICRC certification in WRT and ASD required, and FSRT preferred.
• Valid driver's license and clean driving record.

Responsibilities

• Manage onsite emergency services activities.
• Provide initial site inspection and scope disaster-related losses.
• Oversee and document operational procedures.

Skills

Customer Service

Attention to Detail

Team Management

Organizational Skills

Positive Attitude

Education

High school diploma or GED

Job description

Job Description

Position: Lead Restoration Technician

Reports to:Project Manager – Emergency Services

Location:Shrewsbury, MA

Why Join the Team?

Paul Davis is an industry leader in restoration and reconstruction services for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and are offering career opportunities for individuals who want purpose out of their work. We love creating opportunities for our team members, providing industry leading training and giving opportunities to become experts through certifications and Paul Davis University.

Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Team is on the front lines of restoring our communities by being first on site after disasters strike (i.e. floods, fires).

Values:Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision:To provide extraordinary care while serving people in their time of need.

Mission:To provide opportunities for great people to deliver Best in Class results.

Why the Team Needs You?

Serving others when disasters affect customer’s properties is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and must love to help people. It is challenging to quickly build trust with a client when performing emergency services in a home after disaster strikes. The Lead Restoration Technician will run the onsite emergency services activity. They are our first onsite point of contact with the homeowner or property manager and play a critical role in the overall success and experience for ES projects. A well-balanced, organized and experienced individual who communicates well will fit this role best. Experience is a must!

Job Summary:

Paul Davis Restoration of Worcester County is looking to expand our team with A players who are reliable, hard-working and pay attention to details! We are currently interviewing for the Lead Restoration Technician position in our Emergency Services Department. The Lead Restoration Technician is the onsite manager for emergency services work. They are responsible for scoping the project, providing all necessary documentation, overseeing the work, and providing detailed information to all required parties. This role is the “first face” with the homeowner or property manager and must represent our values/vision/mission in every situation. Attention to detail, organizational skills, and the ability to effectively manage and oversee teams are critical.

Duties and responsibilities:

• Exhibit outstanding customer service
• Be friendly, understanding and passionate about helping people
• Have a positive attitude
• Dress in appropriate and professional attire
• Complete all work in approved accounts using approved software programs.
• Provide initial site inspection
• Scope fire, wind, water and disaster related losses
• Secure the work authorization for the site
• Perform applied structural drying per IICRC standards
• Provide moisture mapping and documentation
• Oversee and participate in
• Demolition after fire or flood
• Removal of carpets, carpet pads, drywall, insulation etc.
• Pack in and Pack out of customer's personal items away from work area
• Placement of drying equipment (dehumidifiers , air movers, and specialty mitigation equipment) as required to meet WRT and ASD standards.
• Participate in call rotation and respond with a maximum sense of urgency
• Some evening and weekend hours are necessary as the firm is a 24/7 disaster response company

Qualifications:

• Minimum three years’ experience in insurance restoration
• IICRC certification in WRT and ASD required, and FSRT preferred
• High school diploma or GED
• Valid driver's license, transportation to work, and a clean driving record
• Previous experience in construction or remodeling is a bonus
• Must pass background check and drug test