Lead Restoration Technician

CRDN of the Ark-La-Tex; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

CRDN of the Ark-La-Tex is seeking a Lead CSR / Field Service Technician in Houston, TX. The role involves leading field operations and managing a team to ensure customer satisfaction. Ideal candidates should possess leadership skills, customer service expertise, and the ability to work in restoration environments affected by disasters.

Benefits

401(k) with Company Matching

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Qualifications

• Must be 18 years of age or older.
• Valid driver’s license and insurable.
• 2+ years of field service or restoration industry experience preferred.

Responsibilities

• Lead and manage a team of CSRs in pack-outs and deliveries.
• Conduct on-site walkthroughs and pack-outs using appropriate technology.
• Prepare paperwork for homeowner signatures.

Skills

Problem-solving

Time management

Multitasking

Communication

Leadership

Organization

Customer service

Tools

Field service software

Job description

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

About CRDN:

CRDN Team Crouch provides expert restoration services for textiles, electronics, art, and other contents damaged by fire, smoke, water, or other disasters. We own and operate our own plants and warehouses, ensuring all work is done on-site. As a key supplier to major homeowners’ insurance companies across Texas, Arkansas, and Tennessee, CRDN is proud to be part of a select group of dry cleaners committed to high standards of excellence and a full range of services.

Position Overview:

CRDN of Northwest & South Houston is seeking a Lead CSR / Field Service Technician to join our dynamic, positive, and fast-paced team. The ideal candidate is enthusiastic, organized, detail-oriented, and confident leading a team. This position plays a vital role in overseeing pack-outs, inventory, field operations, deliveries, and customer satisfaction. As a team leader, you will coordinate on-site services and ensure job success from beginning to end, working closely with Project Managers, CSRs, and homeowners.

Job Type: Full-Time Pay Type: Hourly (based on experience)

Pay Schedule: Biweekly

Location: Houston, TX

Schedule: Monday to Friday, 7:30 AM to 4:30 PM

On-Call: Some evening/weekend availability required

Responsibilities:

Field Operations & Customer Service

Lead and manage a team of CSRs in pack-outs, deliveries, and on-site service work

Oversee pack-out, production, staging, and delivery to ensure efficiency and accuracy

Conduct on-site walkthroughs and pack-outs using appropriate technology (Warehouse Track, FSA)

Maintain a high level of communication and professionalism with homeowners, insurance adjusters, and contractors

Prepare paperwork for homeowner signatures and turn in documentation to Production Manager

Take and upload appropriate job photos (preexisting conditions, room layout, etc.)

Reinstall and reconnect household items during pack-back and delivery

Verify manifests and obtain homeowner signature upon job completion

Attend and participate in daily WIP (Work In Progress) meetings

Leadership & Coordination

Foster a team-oriented, motivated work environment

Communicate updates, job changes, or scope expansions to the Project Manager

Ensure all field staff follow company protocols and quality standards

Provide on-site training and support to new and current CSR staff

Ensure timely and efficient completion of all field tasks

Monitor team progress, provide guidance, and proactively solve issues

Technology & Documentation

Use scanning technology to log contents accurately

Follow scope of work and update documentation as changes occur

Submit all job-related paperwork and documentation for internal processing

Maintain accurate and organized job records in the appropriate platforms

Job Requirements:

Must be 18 years of age or older

Must have a valid driver’s license and be insurable

Must be able to lift up to 30 lbs

Must be comfortable working in homes affected by fire, water, or wind damage

Must enjoy working with others and leading a team

Local travel required to job sites

Qualifications:

Prior management or leadership experience preferred

2+ years of field service, customer service, or restoration industry experience preferred

Strong problem-solving, time management, and multitasking abilities

Excellent communication skills (verbal and written)

Highly organized and detail-oriented

Empathetic and enthusiastic attitude toward customers and team members

Ability to follow detailed directions and motivate others

Experience with field service software platforms (FSA, Warehouse Track) a plus

Benefits:

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off (PTO)

401(k) with Company Matching

And more