Lead, Responsive Repairs Delivery — Car Allowance & Growth

Incommunities; Pennsylvania; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Car allowance

Pension scheme with employer contrib.

28 days annual leave + bank holidays

Training and qualifications support

Wellbeing site access

Employee Assistance Programme

Cycle to work scheme

Gym discounts

Mindful Employer

Job summary

Incommunities in Bradford, United Kingdom is seeking an experienced Responsive Repairs Delivery Lead to oversee a safe, efficient and high-quality repairs service. The role focuses on enabling teams with the right skills and resources while driving service improvements and strong customer satisfaction.

You will lead office and field-based colleagues, manage performance against KPIs and support a three-year service improvement plan.

Qualifications

• Relevant management qualifications (ILM Level 3, HNC/CMI) and health and safety certifications.
• Full driving license and willingness to travel to sites around the district.
• Right to work in the UK; visa sponsorship not available.
• DBS check is required for the successful candidate.

Responsibilities

• Lead the delivery of responsive repairs service, ensuring safety, efficiency and quality.
• Manage office and field-based colleagues to deliver high-quality, value-for-money service.
• Prioritise service improvements based on customer feedback and reduce complaints.
• Maintain momentum towards the long-term vision while addressing basics.
• Lead service transformation and deliver the three-year improvement plan.
• Monitor and report performance against KPIs using data systems.
• Identify, plan and execute improvement plans with reports and analysis.
• Deliver performance reports to Teams and Senior Managers.
• Develop relationships with external stakeholders and customer groups.

Skills

Team leadership

Customer service

Delivery management

People management

Education

ILM Level 3

HNC

CMI

SMSTS Certificate

Job description

Incommunities in Bradford, United Kingdom is seeking an experienced Responsive Repairs Delivery Lead to oversee a safe, efficient and high-quality repairs service. The role focuses on enabling teams with the right skills and resources while driving service improvements and strong customer satisfaction.

You will lead office and field-based colleagues, manage performance against KPIs and support a three-year service improvement plan.