Lead Residential Living Home Manager

UCP Heartland; Missouri; On-site; USD 64,000 - 73,000; Full time

Job summary

UCP Heartland in Saint Louis, MO seeks a Community Living Home Manager to lead Direct Support teams across ISL homes. This full-time exempt role reports to the Community Living Program Director and oversees 24/7 operations, staffing, training, scheduling, and compliance with PCSPs.

The Home Manager hires and coaches DSPs, manages budgets and billing in Setworks, coordinates medical appointments, and ensures safety, HIPAA, CARF readiness, and quality improvements.

Qualifications

• At least four (4) years of direct supervision and leadership experience.
• Experience leading the development of PCSPs, including scheduling and documentation.
• Experience directing daily implementation of PCSPs and team coaching.
• Ability to manage 24/7 program operations and on-call coverage.
• Strong billing, documentation, and compliance knowledge.

Responsibilities

• Direct daily operations of assigned ISL home(s) ensuring safety and PCSP alignment.
• Hire, supervise, coach, and evaluate Direct Support Professionals.
• Oversee 24/7 operations, on-call coverage, and emergency response.
• Manage onboarding, training, certifications, and team culture.
• Oversee medications, health protocols, and regulatory compliance.
• Maintain budgets, billing and Setworks documentation; ensure accreditation readiness.
• Participate in on-call rotation and provide hands-on care when needed.

Skills

Direct supervision

Leadership

Team management

Communication skills

Education

Bachelor's degree in Human Services

Tools

Setworks

EHR systems

Scheduling tools

Payroll systems

Relias

Job description

UCP Heartland in Saint Louis, MO seeks a Community Living Home Manager to lead Direct Support teams across ISL homes. This full-time exempt role reports to the Community Living Program Director and oversees 24/7 operations, staffing, training, scheduling, and compliance with PCSPs.

The Home Manager hires and coaches DSPs, manages budgets and billing in Setworks, coordinates medical appointments, and ensures safety, HIPAA, CARF readiness, and quality improvements.