Lead Researcher, Product Research & Insights

Tableau; Atlanta (GA); Remote; USD 80,000 - 130,000; Full time

Job summary

An innovative firm is seeking a Lead Researcher to drive impactful research initiatives in user experience and product design. This role involves managing research communities, conducting in-depth analyses, and collaborating with cross-functional teams to generate actionable insights that influence product strategy. The ideal candidate will possess strong quantitative skills, a deep understanding of research methodologies, and a passion for improving user experiences. Join a forward-thinking company where your contributions will shape the future of technology and enhance user satisfaction across various platforms.

Qualifications

• 4+ years of experience in user experience or product design research.
• Strong understanding of both qualitative and quantitative research methods.

Responsibilities

• Establish and lead diverse research communities for high engagement.
• Design and analyze surveys using advanced methodologies.

Skills

Research Community Management

Quantitative Data Organization

Survey Research

Statistical Analysis

Community Management

Relationship Building

Data Analytics

User Experience Research

Project Management

Communication Skills

Education

University degree in a research- or business-focused discipline

Tools

Data Visualization Tools

Survey Methodologies

Job description

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Lead Researcher, Product Research & Insights

Apply remote type Remote Home-Based locations Georgia - Atlanta time type Full time posted on Posted 2 Days Ago job requisition id JR281000

Job Category: User Experience

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

About You:

You are a self-driven, impact-oriented researcher with experience in Research Community Management and strong quantitative data organization skills. You are a nimble leader who balances the deployment of complex, end-to-end research initiatives alongside rapid community research interventions. You have expertise at relationship-building, the maintenance of cross-functional coalitions, and the creation of communities (research panels) that support product feedback. You have expertise in survey research, qualitative inquiry, statistical analysis, and community management to generate actionable insights that drive business decisions. Ideally, you have a deep understanding of research methodologies, data analytics, and participant engagement strategies for hard-to-reach populations. You distill complex problems into insights that inform design, development, and business decisions. You’re passionate about technology, and have deep empathy for technology users and their everyday struggles and challenges. You are unwavering in your desire to provide the best experiences for users. You eagerly use new research methods to get at the heart of the issue, and you have expertise with the ‘tried and true’ ones. You are excited to leverage existing research at Salesforce to weave together actionable insights to share with cross-functional teams.

Responsibilities:

Research Community Development & Management

• Establish, grow, and lead multiple diverse research communities, ensuring high engagement and representation of key customer segments.
• Develop recruitment strategies to maintain a high-quality participant pool for quantitative and qualitative research.
• Implement standard processes for community management, including moderation, communication, and retention strategies.
• Work on fast-paced projects, requiring attention to detail and working within constrained timelines.

In-Depth Research & Analysis

• Ability to design, distribute, and analyze surveys using advanced survey methodologies and tools or advise vendors to execute.
• Apply statistical techniques to interpret survey data, ensuring reliability and validity of findings.
• Use data visualization tools to present research findings in a clear and actionable format.
• Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional partners.
• Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.).
• Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions.
• Lead research timelines, budgets, and results while maintaining data integrity and ethical research standards.

Cross-Functional Collaboration & Insights Generation

• Partner with UX researchers, data scientists, product managers, and marketing teams to align research activities with business goals.
• Socialize insights with cross-functional stakeholders to influence their decision-making.
• Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.

Required Experience / Skills:

• (Senior) 4+ years of experience conducting research in user experience, product design, or technology contexts; at least 2 years of experience working in a large matrixed organization.
• (Lead) 7+ years of experience conducting research in user experience, product design, or technology contexts; at least 2 years of experience working in a large matrixed organization.
• (Principal) 10+ years of experience conducting research in user experience, product design, or technology contexts; at least 2 years of experience working in a large matrixed organization.
• Hands-on experience conducting research in user experience or product design contexts.
• Ability to plan, design, and implement foundational, generative, and evaluative research engagements.
• Strong understanding of research methods (qualitative and quantitative) and standard processes, and familiarity with a broad range of user research tools.
• Experience working in cross-functional teams (e.g. design, product management, engineering).
• Excellent teamwork and collaboration skills.
• Excellent project management, communication, and presentation skills.
• Ability to work with a globally dispersed team (including some management and stakeholders based in India), and conduct some synchronous work.
• University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research).

Preferred Experience / Skills:

• Prior experience in Research Community development and management.
• Comfort building data libraries and dashboards.
• Previous research experience in enterprise SaaS and/or technology.
• Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders.
• Comfort with basic statistical methods and concepts, and experience working with behavioral signals data.

About the Team

Commerce Cloud

In this role you will implement strategic and tactical research to shape Commerce Cloud’s vision of enabling the world’s most innovative and recognized brands to create AI-first, unified, custom experiences across all touchpoints of commerce, including web, mobile, and social. You’ll learn about and advocate for our users — including e-commerce leaders, merchandisers, commerce developers / admins, and marketing leaders.

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