Lead Resale Equipment Technician

Great Northern Equipment; Rogers (MN); On-site; USD 38,572 - 42,705; Full time

Benefits offered by this job

Competitive Pay

Paid time off

Holiday pay

Employee Discounts

401K with employer match

Employee Assistance Program

Opportunities for internal growth

Job summary

Great Northern Equipment in Rogers, Minnesota, is seeking a Lead Equipment Resale Technician responsible for evaluating, refurbishing, and preparing equipment for resale. This role includes performing mechanical repairs and maintaining accurate documentation.

The ideal candidate will have 3-5 years in a technical service role, excellent customer service skills, and knowledge of power equipment, ensuring operational efficiency and maximizing asset recovery.

Qualifications

• 3-5 years in a similar technical service/support position.
• 1 year of phone support in a customer service/support role.
• Proficiency in managing multiple tasks in a fast-paced environment.

Responsibilities

• Evaluates returned equipment for resale potential.
• Performs mechanical repairs and refurbishes equipment.
• Documents equipment condition supporting resale activities.

Skills

Mechanics

Customer service skills

Database management

Knowledge of power equipment

Problem-solving

Education

High school diploma or equivalent

Tools

Diagnostic tools

Microsoft Office

Job description

Basic Function

The Lead Equipment Resale Technician is responsible for evaluating, refurbishing, and preparing returned, damaged, and surplus equipment for resale or other disposition. This role performs basic mechanical repairs, coordinates service activities, and determines the most effective recovery strategy based on equipment condition, repair costs, and resale value. The position serves as the primary owner of the equipment recovery process, maintaining accurate documentation and collaborating with Distribution, Sales, eCommerce, Merchandising, and Operations teams. Through effective asset management and sound decision‑making, this role helps maximize recovery value while supporting operational efficiency and customer satisfaction.

Essential Functions

• Evaluates returned, damaged, obsolete, or surplus power equipment to determine disposition, repair requirements, and resale potential.
• Performs basic mechanical repairs, adjustments, cleaning, and refurbishment activities to prepare equipment for resale.
• Identifies and communicates required replacement parts and service components necessary to complete refurbishment activities.
• Coordinates complex repair work with external dealers, service partners, and internal technical resources as appropriate.
• Oversees the technical repair processes, engaging and monitoring desired performance from 3rd party service providers.
• Collaborates with internal operations teams to facilitate equipment inspection, repair, transportation, and disposition activities.
• Analyzes repair costs, resale values, and market conditions to determine the financial viability of refurbishment efforts and recommend disposition decisions.
• Documents equipment condition through photographs, inspections, and written assessments to support resale listings and valuation activities.
• Communicates equipment specifications, condition details, and refurbishment status to eCommerce and sales teams to support accurate product listings and customer communications.
• Identifies recurring product, packaging, shipping, or handling deficiencies and provides recommendations for corrective action.
• Maintains records and prepares reports related to returns, refurbishment costs, inventory disposition, recovery rates, and resale performance.
• Partners with Service, Distribution, Sales, Merchandising, eCommerce and Customer Service teams to support inventory recovery and maximize asset value.
• Assists with generating reporting needs to leadership regarding returns trends, refurbishment opportunities, cost recovery, and process improvements.

Benefits

• Competitive Pay: $28-31/hr, with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value.
• Paid time off
• Holiday pay
• Referral bonus
• Employee Discounts & other perks
• Employee Assistance Program
• 401K with employer match
• Excellent work/lifebalance
• Opportunity for internal growth and employee advancement

Qualifications and Experience

Required

• High school diploma or equivalent.
• 3-5 years in similar technical service / support position.
• At least 1 year of phone support in a customer service/support role.
• Strong knowledge of engines, power equipment, and components such as lights and seats. Familiarity with diagnostic tools and troubleshooting techniques.
• Ability to manage multiple tasks, prioritize effectively, and maintain accurate records in a fast‑paced environment.
• Proficiency with database management, Microsoft Office, and email communication.
• Strong people skills with ability to relate to customer’s needs and concerns while still being able to accomplish the Company’s goals.

Preferred

• Certifications in Honda power equipment, ASE (Automotive Service Excellence), or similar industry‑specific credentials.
• Prior experience with manufacturing database or similar warranty and service tracking systems.
• Proven experience in developing or delivering technical training programs, particularly in the My Honda Training program or similar initiatives.
• Established relationships with vendors or dealers in the agriculture, construction, turf, or recreation industries.