Lead Resale Equipment Technician

Great Northern Equipment Distributing, Inc.; Rogers (MN); On-site; USD 38,572 - 42,705; Full time

Benefits offered by this job

Paid time off

Holiday pay

Referral bonus

Employee Discounts

Employee Assistance Program

401K with employer match

Excellent work/life balance

Opportunity for internal growth

Job summary

Great Northern Equipment Distributing, Inc. is seeking a Lead Equipment Resale Technician in Rogers, Minnesota. In this role, you will evaluate, refurbish, and prepare returned equipment for resale while collaborating with teams across the company to maximize recovery value and support customer satisfaction.

The ideal candidate will have a high school diploma, 3-5 years of relevant experience, and strong knowledge of power equipment. Benefits include competitive pay of $28-31/hr, paid time off, and opportunities for advancement.

Qualifications

• 3-5 years in a similar technical service/support position.
• Strong knowledge of engines, power equipment, and components.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Evaluate and refurbish power equipment for resale.
• Perform basic mechanical repairs and coordinate service activities.
• Document equipment condition and communicate with sales teams.

Skills

Knowledge of engines and power equipment

Customer service skills

Database management proficiency

Attention to detail

Mechanical repair skills

Education

High school diploma or equivalent

Job description

Basic Function

The Lead Equipment Resale Technician is responsible for evaluating, refurbishing, and preparing returned, damaged, and surplus equipment for resale or other disposition. This role performs basic mechanical repairs, coordinates service activities, and determines the most effective recovery strategy based on equipment condition, repair costs, and resale value. The position serves as the primary owner of the equipment recovery process, maintaining accurate documentation and collaborating with Distribution, Sales, eCommerce, Merchandising, and Operations teams. Through effective asset management and sound decision‑making, this role helps maximize recovery value while supporting operational efficiency and customer satisfaction.

Essential Functions

• Evaluates returned, damaged, obsolete, or surplus power equipment to determine disposition, repair requirements, and resale potential.
• Performs basic mechanical repairs, adjustments, cleaning, and refurbishment activities to prepare equipment for resale.
• Identifies and communicates required replacement parts and service components necessary to complete refurbishment activities.
• Coordinates complex repair work with external dealers, service partners, and internal technical resources as appropriate.
• Oversees the technical repair processes, engaging and monitoring desired performance from 3rd party service providers.
• Collaborates with internal operations teams to facilitate equipment inspection, repair, transportation, and disposition activities.
• Analyzes repair costs, resale values, and market conditions to determine the financial viability of refurbishment efforts and recommend disposition decisions.
• Documents equipment condition through photographs, inspections, and written assessments to support resale listings and valuation activities.
• Communicates equipment specifications, condition details, and refurbishment status to eCommerce and sales teams to support accurate product listings and customer communications.
• Identifies recurring product, packaging, shipping, or handling deficiencies and provides recommendations for corrective action.
• Maintains records and prepares reports related to returns, refurbishment costs, inventory disposition, recovery rates, and resale performance.
• Partners with Service, Distribution, Sales, Merchandising, eCommerce and Customer Service teams to support inventory recovery and maximize asset value.
• Assists with generating reporting needs to leadership regarding returns trends, refurbishment opportunities, cost recovery, and process improvements.

Benefits

• Competitive Pay: $28-31/hr, with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value.
• Paid time off
• Holiday pay
• Referral bonus
• Employee Discounts & other perks
• Employee Assistance Program
• 401K with employer match
• Excellent work/lifebalance
• Opportunity for internal growth and employee advancement

Qualifications and Experience

Required

• High school diploma or equivalent.
• 3-5 years in similar technical service / support position.
• At least 1 year of phone support in a customer service/support role.
• Strong knowledge of engines, power equipment, and components such as lights and seats. Familiarity with diagnostic tools and troubleshooting techniques.
• Ability to manage multiple tasks, prioritize effectively, and maintain accurate records in a fast‑paced environment.
• Proficiency with database management, Microsoft Office, and email communication.
• Strong people skills with ability to relate to customer’s needs and concerns while still being able to accomplish the Company’s goals.

Preferred

• Certifications in Honda power equipment, ASE (Automotive Service Excellence), or similar industry‑specific credentials.
• Prior experience with manufacturing database or similar warranty and service tracking systems.
• Proven experience in developing or delivering technical training programs, particularly in the My Honda Training program or similar initiatives.
• Established relationships with vendors or dealers in the agriculture, construction, turf, or recreation industries.