Lead Registration Representative - Emergency Department

1004 Lehigh Valley Hospital; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Registration Supervisor to oversee registration standards and staffing across multiple locations. You will train teams, ensure accuracy of registration requirements, and coordinate with clinical leaders to maintain timely patient access.

The role requires a healthcare background, strong multitasking and communication skills, and the ability to adapt in a fast-paced emergency department setting.

Qualifications

• Associate’s Degree in healthcare or related field is required
• 3 years experience in healthcare, customer service, or educational environment overseeing work processes
• Ability to multi-task and handle interruptions with ease
• Ability to adapt to constant change within an emergency room setting and utilize critical thinking skills
• Proficient in Microsoft Office, technology, and software applications
• Ability to travel to multiple locations
• Ability to schedule a large group of colleagues for multiple shifts at many locations
• Must be skilled in time management, organization, priority setting, self-directed and remain calm and resilient in a noisy, high-stress environment
• Ability to communicate effectively (verbally and written) with diverse patients, families, colleagues and all levels of leadership
• DL - Driver's License_Pa State of Pennsylvania Preferred Qualifications Bachelor’s Degree in healthcare or related field

Responsibilities

• Oversees registration performance standards such as work queue productivity, regulatory requirements, registration standard work and identifies areas for improvement
• Acts as a primary resource for registration, registration regulatory and department requirements, performance measures, insurance and other registration-related activities
• Responsible for orientation, ongoing training and education within assigned registration areas to ensure quality, accuracy, and proper completion of registration requirements
• Responsible for daily staffing at multiple location within assigned region and performs registration functions as needed
• Develops and implements registration standard work and educates team on updates and new initiatives
• Develops department-specific orientation training schedules and orientation record for new colleagues and ensures timely completion
• Reviews and updates assigned work queues daily
• Collaborates with clinical leaders to ensure timely patient access and other department colleagues to ensure exceptional experiences for our patients and colleagues.

Skills

Customer service

Microsoft Office

Time management

Multi-tasking

Communication

Critical thinking

Travel

Driver's license

Education

Associate’s Degree in healthcare or related field

High School Diploma/GED

Tools

Microsoft Office

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Coordinates and performs administrative functions associated with daily operations at assigned regional registration locations and acts as a resource to front line colleagues. Develops and provides education and support to front line colleagues. Identifies gaps in standard work and creates and implements standard work. Functions as the primary resource for registration, registration regulatory and departmental requirements, performance measures, insurance and other registration-related activities. Works in an emergency department which encompasses varying levels of patient care. Creates and monitors assigned team's schedules daily to ensure adequate coverage.

Job Duties

Oversees registration performance standards such as work queue productivity, regulatory requirements, registration standard work and identifies areas for improvement. Acts as a primary resource for registration, registration regulatory and department requirements, performance measures, insurance and other registration-related activities. Responsible for orientation, ongoing training and education within assigned registration areas to ensure quality, accuracy, and proper completion of registration requirements. Responsible for daily staffing at multiple location within assigned region and performs registration functions as needed. Develops and implements registration standard work and educates team on updates and new initiatives. Develops department-specific orientation training schedules and orientation record for new colleagues and ensures timely completion. Reviews and updates assigned work queues daily. Collaborates with clinical leaders to ensure timely patient access and other department colleagues to ensure exceptional experiences for our patients and colleagues.

Minimum Qualifications

• Associate’s Degree in healthcare or related field or High School Diploma/GED and three years’ prior experience in a customer service or other role overseeing work processes.
• 3 years experience in healthcare, customer service, or educational environment overseeing work processes.
• Ability to multi-task and handle interruptions with ease.
• Ability to adapt to constant change within an emergency room setting and utilize critical thinking skills.
• Proficient in Microsoft Office, technology, and software applications.
• Ability to travel to multiple locations.
• Ability to schedule a large group of colleagues for multiple shifts at many locations.
• Must be skilled in time management, organization, priority setting, self-directed and remain calm and resilient in a noisy, high-stress environment.
• Ability to communicate effectively (verbally and written) with diverse patients, families, colleagues and all levels of leadership.
• DL - Driver's License_PA - State of Pennsylvania Preferred Qualifications Bachelor’s Degree in healthcare or related field.
• Ability to understand medical terminology.

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer:

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Work Shift: Night Shift Address: 1200 S Cedar Crest Blvd Primary Location: Lehigh Valley Hospital- Cedar Crest Position Type: Onsite Union: Not Applicable Work Schedule: 22:30pm-7:00am e/o weekend/holiday Department: 1004-09575 Emergency Dept Registration - CC Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

LVHN is honored to be certified as a Great Place to Work®. LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.