Lead Recreation Attendant - Hilton Waikoloa Village

Hilton; Waikoloa (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel perks

Stock purchase plan

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton Waikoloa Village in Hawaii is seeking a Lead Recreation Attendant to supervise pool, fitness, and related services while delivering warm hospitality to guests. You’ll lead a team, schedule shifts, and ensure smooth operations across recreation facilities.

The role requires outdoor work, a customer-focused mindset, and flexibility to cover 10-hour shifts four days per week, including weekends and holidays. Join our team for an engaging, hospitality-driven career.

Qualifications

• Minimum 1 year supervisor customer service experience in a fast-paced environment.
• Strong service mindset to deliver guest and team member experiences.
• Ability to work outdoors in all seasons.
• Willingness to work a 10-hour shift, 4 days a week including weekends/holidays.

Responsibilities

• Oversee recreation operations: pool, fitness center, F&B services and programming.
• Lead the recreation team: train, schedule, supervise.
• Oversee setup: chair, cabana, towel service, events.
• Deliver exceptional service: monitor quality and resolve issues.
• Manage inventory: linen, amenities, F&B stock.
• Ensure health, safety, sanitation and alcohol awareness compliance.

Skills

Customer service leadership

Team supervision

Outdoor work

Shift management

Job description

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Lead Recreation Attendant, you’re not just supervising daily recreation operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The Ideal Candidate Will Possess The Following Attributes

• 1 year supervisor customer service background in a fast paced environment ideal.
• A service heart to deliver a high level of service to our guests and team members.
• Ability to work outdoors during any season climate.
• Shift Pattern: 10-hour shift (Schedule shell: 7:00am - 8:00pm) 4 days a week that would include weekdays, weekends, and holidays is required.

Responsibilities

• Supervise recreation operations: Oversee recreation-related pool, fitness center, and food & beverage services, activities, and programming
• Lead the recreation team: Train, schedule, and supervise team members
• Oversee recreation set up: Manage chair and cabana setup, towel service, and personalized poolside amenities; oversee furniture setup for special events
• Deliver exceptional service: Monitor service quality, engage with guests to assess satisfaction, and resolve concerns promptly and professionally
• Manage inventory and supplies: Oversee linen, amenities, and food & beverage inventory to ensure proper stock levels and minimize loss
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We'll Help You Thrive

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.