Lead Recovery Support Specialist

ADP, Inc.; Yakima (WA); On-site; USD 26,000 - 33,000; Full time

Job summary

Triumph Treatment Services in Yakima, WA, is seeking a Lead Recovery Support Specialist to ensure safe patient care and lead on-site operations when the manager is away. This role focuses on coordinating staff, maintaining policy compliance, and supporting administrative needs while guiding a team through daily shifts.

The position emphasizes strong communication, organization, and the ability to mentor staff in a safety-sensitive environment, with a wage range reflected in the posting.

Qualifications

• High School Diploma or GED is required.
• An Associate degree is preferred or equivalent experience.
• Ability to understand and follow instructions and guidelines.

Responsibilities

• Oversee employee orientation and ensure policy familiarity.
• Provide direction and answer questions to maintain morale.
• Lead in the supervisor's absence and manage duties as needed.
• Coordinate time sheets and approve leave requests.
• Ensure supplies are stocked and workplace is organized.
• Coach and mentor staff and refer performance issues when needed.
• Maintain on-site operations and assist with administrative tasks.
• Monitor and document treatment-related activities in records.

Skills

Communication

Organization

Decision Making

Planning & Prioritization

Teamwork

Education

High School Diploma or GED

Associate of Arts or Science preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead Recovery Support Specialist

Residential Ops Yakima, WA, US

3 days ago Requisition ID: 1476

Salary Range: $19.15 To $24.90 Hourly

"Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive."

The posted wage range reflects the full range for this role. Placement within the range is based on job-related factors, and new hires typically start below the midpoint.

Job Description:

The Lead Recovery Support Specialist is responsible for facilitating a safe and secure experience, where the patient's emotional and physical needs are respected and addressed. A key responsibility in this role involves supporting the program's administrative requirements and taking on a leadership role on-site when the manager is unavailable. They ensure the agency's policies and procedures, as well as the program's protocols, are implemented, guaranteeing that patients receive top-quality care.

LEAD RESPONSIBILITIES

• Oversees the orientation of employees to assure familiarity with job requirements, relevant policies, and procedures, proper use of tools and equipment, productivity expectations, safety practices, etc.
• Promotes intra- and inter-departmental cooperation and positive morale. Provides direction and answers co-workers questions.
• Responsible for departmental operations in the absence of the supervisor and delegates job duties as needed.
• Accurately coordinates work and vacation schedules. Reviews and approves leave requests. Takes appropriate action to promote attendance and minimize tardiness.
• Ensures the collection of time sheets, routes to the appropriate individual for approval, and forwards by prescribed deadline.
• Ensures that supplies are stocked and available; orders additional supplies if necessary.
• Provides initial coaching and mentoring to staff as appropriate
• Refers performance issues to the supervisor or manager to evaluate if a performance improvement process is needed.

RESPONSIBLITIES

• Ensure exceptional customer service to patients by providing assistance with daily living skills, managing appointments and transportation, overseeing medication, and offering comprehensive parenting support.
• Record patient behaviors to aid treatment planning.
• Perform daily inspections of client rooms and the building as needed throughout the day. Additionally, conduct routine checks of bedrooms and grounds.
• Serve as an active attendee and participant in staff meetings, "stand-up" sessions, and pass-downs during shift changes.
• Provide essential office services, including answering phone calls and taking messages, typing documents, and scanning files.
• Ensures that the workspaces are clean, organized, and fully stocked. Experience efficient and well-maintained office operations with our professional assistance.
• Effectively document treatment activities in a patient's record, it is essential to have a proficient understanding of the Electronic Health Record (EHR).
• Supervise and carefully monitor the sample collection process for urinalysis drug testing, ensuring all necessary documentation is completed accurately.
• Discover crucial details about the program's patient guidelines and their purpose. Learn where and how to obtain the necessary items for a successful and enjoyable treatment journey. Explore additional supportive information to ensure a positive experience.
• Other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Education:

• High School Diploma or GED required.
• Associate of Art of Science degree preferred or equivalent combination of education and work experience.

Experience:

• Ability to understand, remember, and apply oral and written instructions or other information.
• Reasoning and Decision Making
• Ability to plan, organize, and carry out assignments from management staff with minimal direction.
• Ability to analyze situations and make decisions that moderately impact the immediate work unit.
• Organization
• Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.
• Communication
• Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.
• Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.
• This position requires standing, walking, and bending for long periods.
• This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects.

Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.

Valid drivers license and vehicle insurance required.