Lead Recovery Advocate

Caron Treatment Center; Wernersville (Berks County); On-site; USD 55,000 - 70,000; Full time

Job summary

Caron Treatment Center seeks a Lead Recovery Advocate to supervise the Recovery Advocate staff and ensure quality patient care across units. You will interview, hire, train, and develop the team while aligning with our mission and core values.

The role requires strong leadership and collaboration with clinical and administrative staff to coordinate patient movement, safety, and recovery programming on campus.

Qualifications

• Requires experience supervising recovery staff and coordinating clinical care.
• Experience interviewing and developing staff in a healthcare setting.
• Strong understanding of substance use disorders and recovery principles.

Responsibilities

• Direct management and guidance of recovery Advocates.
• Interview/hire, train and develop staff.
• Conduct annual performance appraisals for direct reports.
• Assist with HRIS software to manage timecards and PTO requests.
• Coordinate staff coverage using census and needs.
• Liaise changes and implement directives with staff.
• Monitor patient movement and assist with admissions/discharges.
• Organize off-campus appointments and patient programming.
• Educate patients on recovery skills and safety protocols.
• Assist with escorts, meals, and activities as needed.
• Ensure unit safety and protocol compliance.

Skills

Staff supervision

Hiring and training

HRIS knowledge

SUD knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Duties and Responsibilities:

1. Responsible for the direct management and guidance of recovery Advocates
2. The Lead Recovery Advocate will provide direct supervision to the Recovery Advocate Staff, including interviewing/hiring, training and development.
3. Conduct annual performance appraisal for direct reports.
4. Assist with HRIS software module to manage staff timecards, and PTO requests.
5. Develop, maintain, and adjust staff coverage using census and organizational needs to help guide this process.
6. Liaison of information and/or changes in directives or initiatives as well as modeling those directives or changes.
7. Recognition of employee strengths, growth opportunities as well as managing disciplinary or performance issues through supervision, annual employee reviews, and in the moment opportunities.
8. Ensure self-alignment with Carons core values and mission.
9. Assist Administrative/Clinical staff with patient movement and clinical services, including departing and arriving patients, coordination of 12-Step Meeting/Lecture attendance, and taking patients to synagogue and/or other places of worship as required
10. Be present on unit and engaging with staff and patients.
11. Support the admission, transfer, and discharge process for the patient.
    • Perform luggage checks and transfer luggage weighing up to 50 pounds.
    • Conduct on person searches and document patient belongings.
    • Facilitate new patient orientation and unit tours.
12. Organize patient movement.
    • Help organize patients for off-campus appointments as required.
    • Ensure patient attendance to scheduled programming and accompany and/or monitor as required.
    • Accompany patients to meals and activities.
    • Assist with guest speakers and in-house recovery support meetings.
    • Monitor and direct patients during emergency evacuations.
13. Assist the clinical and admission teams to monitor and assess patient behavior (i.e.: eating disorders, psychiatric disorders, aggressive and self-injurious behaviors) with supervision/support of a clinical or administrative staff member.
    • Assist elopement, Against Medical Advice (AMA), and Against Staff Advice (ASA) protocols.
    • Maintain communication with clinical staff regarding patient issues.
    • Conduct and document hourly head counts of patients or their whereabouts.
    • Document patient behavior in electronic medical record.
    • De-escalate patients.
    • Perform daily room/perimeter checks and periodic room searches.
    • Educate patients with behavioral health disorders on the use of recovery-oriented stress management, social, relational, and coping skills to build and sustain recovery.
    • Conduct the Columbia Suicide Severity Rating Scale (C-SSRS) when needed for indicated
    • Follow protocol for patients returning from off-site passes, including but not limited to observation of urine, drug screenings, breathalyzers, completion of on-person search and luggage search.
14. May present educational lectures with clinically approved materials.
15. Monitor and work with patients to ensure common areas are kept clean, neat, safe, and presentable.
16. Handle any patient concerns or emergencies with discretion and professionalism, ensuring prompt resolution and follow-up.
17. Proactively identifies and fulfills patient requests, providing solutions before they are asked for and maintains a high level of service throughout the patient's experience.
18. Schedule Spa services for patients, when applicable.
19. Responsible for internal and external running of errands (forgotten items, purchases, etc), when applicable.
20. Supports pet care services including boarding, medical appointments, grooming, etc., when applicable.
21. Handles deliveries and shipping of patient items, when applicable.
22. Collects dining preferences and assists with dining reservations for OD and PHP, when applicable.
23. Books local activities for OD and PHP patients, when applicable.
24. This job description reflects management’s assignment of essential functions; it does not restrict or prescribe other duties or tasks that may be required or assigned.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be able to lift up to 50 pounds.
2. Must be able to walk and actively participate in activities throughout campus, which may include ascending and descending stairs.
3. Must be able to sit for prolonged periods of time as needed.
4. Must be able to drive a 15-passenger van, car, or car to and from various activities.
5. Must be able to work overtime/extended hours, holidays, and during periods of inclement weather as needed.
6. May include after-hours calls.

Education/ Experience/Qualifications:

1. High school diploma or equivalent is required.
2. Requires proficient computer skills, including knowledge of Microsoft Office
3. Minimum of 2 years working with substance use disorder patients
4. 2 years of experience in direct supervision of employees preferred.
5. Requires a basic understanding of substance use disorders and recovery program of philosophies.
6. Must be 21 years of age or older.
7. Must be compliant with applicable federal, state and local laws and clearances.
8. Requires a current, valid, unrestricted driver’s license with at least 3 years of driving experience for Florida employees and 5 years of driving experience for Pennsylvania employees.
9. If in recovery, 2 years of continuous sobriety is preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.