Lead Receptionist / Receptionist

The-Alden-Network-1; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

Paid sick time

Paid time off

Retirement / Pension Plan

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

Job summary

The Alden Network is seeking a responsible administrator to direct the Medical Records department and oversee overall office operations in a compassionate facility setting.

You will manage staff, implement policies, handle records, and coordinate with residents, families and agencies to ensure efficient service and compliance.

Qualifications

• High school diploma or equivalent; some college preferred.
• Knowledge of administrative practices, procedures and guidelines.
• Accurate typing, filing and record keeping skills.
• Good communication skills.
• Must read, write and speak English clearly.
• Ability to make independent decisions during emergencies.
• Ability to interact tactfully with residents, families, staff and public.
• Leadership and supervisory abilities; work well with others.
• Patience, tact, and enthusiastic demeanor.

Responsibilities

• Direct the overall office operations of the Medical Records department.
• Coordinate and administer department activities and staff.
• Meet established policies and procedures; oversee dress code and customer service.
• Recruit, interview and schedule personnel as needed; evaluate performance.
• Prepare reports and maintain files, records, and supplies.
• Greet visitors, answer calls, and direct inquiries to appropriate staff.
• Ensure cordial relationships with residents, staff and external agencies.
• Perform other related duties as assigned.

Skills

Administrative skills

Communication

English proficiency

Leadership

Typing

Record keeping

Decision making under pressure

Interpersonal skills

Patience and tact

Education

High school diploma or equivalent

Some college preferred

Tools

Office software (MS Word/Excel)

Job description

JOB SUMMARY:

• Responsible to direct the overall office operations. Directs, plans, coordinates, and administers the overall operation of the Medical Records department.

QUALIFICATIONS:

• High school education or equivalent; some college preferred.
• Must be knowledgeable of administrative practices, procedures, and guidelines.
• Accurate typing, filing and record keeping skills.
• Good communication skills.
• Must be able to read, write and speak the English language in an understandable manner.
• Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
• Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel, and general public.
• Must possess leadership and supervisor's ability and willingness to work harmoniously with other personnel.
• Must have patience, tact, a cheerful disposition, and enthusiasm.

PHYSICAL REQUIREMENTS:

• Must be able to move intermittently throughout the workday.
• Must be able to cope with the mental and emotional stress of the position.
• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, visitors, personnel, and support agencies.
• Must be in good general health and demonstrate emotional stability.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.
• May be required to lift and move equipment and supplies, etc., in excess of fifty
• (50) pounds throughout the workday.
• Must have a pleasant speaking voice.
• Is subject to exposure to infectious waste, diseases, conditions, etc., including exposure to the (HIV) AIDS and Hepatitis B viruses.

ESSENTIAL FUNCTIONS:

Review the department's policy and procedure manual, Job Descriptions, cleaning schedules, etc., at least annually for revisions and make recommendations to the Administrator.

• Follow established departmental policies and procedures, including appropriate dress code.
• Meet with the receptionist on a regularly scheduled basis to assist in identifying and correcting problem areas, and/or the improvement of service.
• Recruit, interview, and select personnel with the approval of the Administrator (if applicable).
• Schedule department work hours, personnel, work assignments, etc., to expedite work (if applicable).
• Complete performance evaluations timely (if applicable).
• Make daily rounds of reception area to assure that reception personnel are performing required duties and to assure that appropriate reception procedures are being followed (if applicable).
• Answer the telephone promptly and politely, screen all incoming calls according to facility policy. Take messages and relay them promptly to the proper individual.
• Greet and direct all visitors to sign in.
• Type, file, copy materials and maintain all files, records equipment, and supply items as assigned.
• Prepare reports, assignments and correspondence as needed and directed by Administrator.
• Receive, sort, direct mail, and fax information.
• Send reports to appropriate agencies as required.
• Maintain cordial relationships with all residents, staff, public agencies, visitors, and callers.
• Perform other related duties as assigned.

GENERAL BENEFITS:

• Paid Holidays
• Paid Sick Time
• Paid Time Off
• Retirement / Pension Plan
• Health Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance