Lead Receptionist

K2 Services; New York (NY); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Lead Receptionist/Concierge in New York to oversee front desk operations, greet visitors, and manage a small team. The role emphasizes delivering exceptional client and guest experience and coordinating communications across the organization.

The position reports to the Client Relations Manager, with responsibilities for scheduling, visitor logs, and event support. Strong leadership and Microsoft Office skills are essential, as is the ability to handle

Qualifications

• Education: High School Diploma required; college degree highly preferred.
• Experience: 3–6+ years of receptionist/front desk/concierge roles; supervisory experience preferred.
• Technical: Microsoft Office Suite; familiarity with visitor management systems and scheduling tools.

Responsibilities

• Supervise, train, and mentor reception staff to ensure consistent service quality and team performance
• Develop and manage reception schedules to ensure front desk coverage
• Oversee daily front desk operations, including greeting visitors and managing calls
• Ensure guests and clients receive a professional, welcoming experience
• Serve as primary contact for client and visitor inquiries and service requests
• Coordinate internal and external communications for timely message delivery
• Manage appointment scheduling, visitor logs, and front desk traffic flow
• Provide administrative support including mail distribution, filing, and supplies management
• Support meetings and events setup and coordination
• Monitor building access and enforce security protocols
• Respond to security or emergency situations as needed
• Conduct performance evaluations and coaching for team members
• Support front desk process improvements and service standards

Skills

Leadership

Client communication

Front desk experience

Organizational skills

Attention to detail

Verbal & written communication

MS Office

Prioritization

Interpersonal skills

Security basics

Adaptability

Education

High School Diploma

College degree preferred

Tools

Microsoft Office

Visitor management systems

Scheduling tools

Office tracking systems

Job description

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

Job Description

The Lead Receptionist/Concierge is responsible for overseeing front desk operations and delivering a high standard of customer service to clients, guests, and employees. This role supervises a team of up to five reception staff, ensuring efficient front desk coverage, strong client relations, and consistent communication across the organization. The position reports to the Client Relations Manager or Client Relations Director and is classified as Non-Exempt.

ROLES & RESPONSIBILITIES:

• Supervise, train, and mentor reception staff to ensure consistent service quality and team performance

• Develop and manage reception schedules to ensure appropriate front desk coverage

• Oversee daily front desk operations, including greeting visitors and managing incoming calls

• Ensure all guests and clients receive a professional, welcoming, and efficient experience

• Serve as the primary point of contact for client and visitor inquiries and service requests

• Coordinate internal and external communication, ensuring accurate and timely message delivery

• Manage appointment scheduling, visitor logs, and front desk traffic flow

• Provide administrative support including mail distribution, filing, and office supply management

• Support coordination of meetings, conferences, and events, including room and resource setup

• Monitor building access and enforce security and visitor management protocols

• Respond to and elevate security or emergency situations as needed

• Conduct performance evaluations and provide ongoing coaching and feedback to team members

• Support continuous improvement of front desk processes and service delivery standards

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong leadership and team management abilities

• Excellent customer service and client-facing communication skills

• Professional front desk and receptionist experience

• Strong organizational and multitasking skills in a fast-paced environment

• High attention to detail and accuracy in administrative tasks

• Strong verbal and written communication skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to manage competing priorities and maintain composure under pressure

• Strong interpersonal skills with a collaborative, team-oriented mindset

• Ability to handle confidential information with discretion

• Basic understanding of security protocols and visitor management procedures

• Adaptability and flexibility in dynamic workplace environments

QUALIFICATIONS:

Education:
High School Diploma required; college degree highly preferred

Experience:
3–6+ years of experience in receptionist, front desk, concierge, or administrative support roles, including prior experience in a lead or supervisory capacity preferred.

Technical Skills:

• Microsoft Office Suite (Word, Excel, Outlook)

• Visitor management systems (preferred)

• Scheduling and calendar management tools

• Basic office communication and tracking systems

The Compensation range for this role is $34.00 to $36.00 USD per hour. Actual compensation within that range will be dependent upon the individuals location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.