Lead Receptionist

StoryPoint; Louisville (KY); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Income protection

Extraordinary work-life benefits

Job summary

StoryPoint is seeking a Receptionist to provide efficient service to residents and guests at our Louisville location. You will answer calls, greet residents, check them in, and support leasing and staff with daily tasks.

The role involves coordinating with the leasing team, managing mail and deliveries, and assisting with basic staff scheduling and training in a professional setting.

Qualifications

• High School diploma or 1–3 years related experience or equivalent.
• Experience answering calls and directing to departments preferred.
• Strong communication and courteous interaction with residents and guests.

Responsibilities

• Answer telephone calls and transfer to appropriate department.
• Daily resident check-in and greeting residents and guests.
• Answer routine inquiries and provide information.
• Coordinate with Leasing Team and staff as needed.
• Assist in scheduling and training of employees.
• Sort and deliver mail and packages to residents and staff.

Skills

Telephone etiquette

Customer service

Professional communication

Multitasking

Education

High School diploma

Tools

Microsoft Office

Job description

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The Receptionist will provide efficient and courteous service to all residents and guests. You will take on a rewarding position with an innovative company where hard work pays off and advancement is always a possibility.

Required Experience

• High School diploma: or one to three years related experience and/or training; or equivalent combination of education and experience.

Primary Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check in.
• Answer routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Provide a 1440 experience to our senior residents!
• Distribute applications to prospective employees.
• Assist in the hiring of new staff.
• Assist in scheduling and training employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages, and packages to residents and staff.
• Knowledge of resident apartments, in-house facilities, and local information.
• Reserve the private dining area for residents and guests.
• Collect work orders and information for the maintenance director.
• Know emergency call system and emergency procedures (fire, medical, and police).
• Perform all accountabilities in a timely and efficient manner following company policies and procedure.
• Work independently in a professional atmosphere.
• Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.
• Assist with accounting duties as assigned by Property Administrator.
• Dress in a professional manner and wear name tag.

General Working Conditions

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

• health
• dental
• vision
• 401(k)
• income protection
• extraordinary work-life benefits

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer