LEAD RECEPTIONIST

Intermountain Hospital; Boise (ID); On-site; USD 36,000 - 48,000; Full time

Job summary

Intermountain Hospital in Boise seeks a Lead Front Desk Receptionist/Office Manager to greet patients, visitors, and staff at the front desk and to supervise daily front desk operations.

This role ensures front desk coverage seven days a week, manages admissions check-in, routes calls, maintains lobby and triage rooms, and supports clerical duties across the facility.

Qualifications

• High school diploma or equivalent.
• Two years of experience on a multi-line telephone switchboard, preferably in healthcare.
• Supervisory experience preferred.

Responsibilities

• Greet patients, visitors, and staff at the front desk and manage lobby flow.
• Supervise front desk operations and ensure seven-day coverage.
• Handle admissions check-in, call routing, mail, deliveries, and clerical tasks.

Skills

Front desk supervision

Multi-line telephone handling

Customer service

Education

High school diploma

Job description

Responsibilities

Intermountain Hospital is looking for a dynamic Lead Receptionist/Office Manager to greet patients, visitors, and staff at our front desk! If you have a desire to work in an engaging environment with a team of professionals dedicated to the healing and health of the patients we serve, we want to hear from you! The Lead Front Desk Receptionist/Office Manager is responsible for supervising and facilitating the flow of organizational information; to provide a positive responsive environment for receiving internal and external telephone calls and face-to-face information via the front desk duties. Responsible for scheduling and being responsible for front desk coverage 7 days a week. Responsible for greeting and assisting all visitors, checking in patients for assessment, answering the switchboard and routing calls appropriately, maintaining the facility census book, accepting and directing incoming deliveries, processing incoming and outgoing mail, providing clerical support as requested, and keeping A&R forms stocked. The receptionist is responsible for maintaining the appearance of the lobby and triage rooms. The receptionist is also responsible for providing data processing services for the facility which includes entering patient’s admissions, entering A&R calls, entering discharges and physician/bed/unit transfers. In addition, the receptionist assists with various clerical duties and projects as assigned.

Shift

Full-time days 6:30 a.m. to 3:00 p.m.

Intermountain Hospital, located in Boise,

has been providing quality psychiatric and chemical dependency services to Idaho's Treasure Valley and the western US since 1980. This 151-bed facility is located on 10 beautiful acres near the foothills of Idaho's dramatic Sawtooth Mountains. At Intermountain Hospital we are positively changing lives - lives that are affected by mental and emotional stress or chemical dependency. It is our philosophy that nobody needs to cope alone. We provide a safe and secure environment for addressing the pressing problems that can dominate those lives in our care. We provide a wide range of services and programs that offer evidence-based treatment proven to have positive outcomes for our patients. Our inpatient and outpatient services offer supportive and compassionate care through specialty programs that are tailored to meet the needs of our patients. Our mission is to provide safe, effective, and compassionate mental health and substance use treatment.

What do our current employees value at UHS?

An environment that puts patient care first. One of the most rewarding aspects of working with UHS is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times. Having the opportunity to grow, learn, and advance in your career. There are very robust continuing education options and opportunities for leadership development within UHS. Supportive and responsive leadership. Competitive salary and comprehensive benefits package.

One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve. Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

Qualifications

• Education: High school graduate or equivalent.
• Experience: Two (2) years’ experience on a multi-line telephone switchboard, preferably in a heath care environment and any combination of education, training, or experience in a hospital environment preferred. Supervisory experience preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.