Lead Quality & Reliability Engineer

Lumen; Santa Fe (NM); Remote; USD 103,000 - 139,000; Full time

Job summary

A leading technology firm in the United States is seeking a seasoned professional to lead User Acceptance and Business Validation Testing. This role involves creating test plans, managing defects, and ensuring product reliability. Candidates should have over 8 years of experience in product management and must hold a Bachelor's Degree. Competitive compensation and comprehensive benefits are provided.

Benefits

Comprehensive benefits package

Health and life insurance

Flexible work arrangements

Qualifications

• 8+ years of experience in product development or product management.
• Experience creating comprehensive test plans and testing software.
• Experience tracking and reporting defects.

Responsibilities

• Create comprehensive test plans/suites for product launches.
• Oversee defect definition and reporting.
• Resolve and retest defects with development teams.
• Drive quality and reliability testing.
• Ensure successful and reliable product launches.

Skills

Product management

Test planning

Defect tracking

Cross-functional team leadership

Communication

Education

Bachelor's Degree or equivalent

Job description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsible for leading a large cross-functional team in the definition and execution of User Acceptance and Business Validation Testing for Lumen products. Create and manage to a test plan that aligns with business objectives, priorities and the portfolio roadmap. Serving as a critical business leader in the on-going evolution of the company’s Product Solutions, the candidate will establish relationships with key leaders from across the business and with external partners critical to the success of programs, including but not limited to direct interaction with individual contributors, manager, director, and vice president leadership.

The Main Responsibilities

• Create comprehensive test plans/suites to test all critical use cases prior to a product launch and/or enhancement

• Create, prioritize and oversee defect definition and reporting

• Work in conjunction with multiple internal development teams to resolve and retest defects

• Implement prevention/detection systems to eliminate problems that affect quality and reliability

• Participate in pre-production activities as quality representative

• Drive cross matrix teams through quality and reliability testing using appropriate test methodologies

• Escalate issues where appropriate to ensure a successful and reliable product launch

What We Look For in a Candidate

Education : Bachelor’s Degree or equivalent education and experience

8+ years of experience in product development or product management creating comprehensive test plans, testing software, tracking and reporting.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits (https://jobs.lumen.com/global/en/benefits-statement)

• Bonus Structure

#LI-Remote

#LI-NW1

Requisition #: 339183

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

08/05/2025