Lead Quality Engineer

IAC Group; Michigan; On-site; USD 60,000 - 80,000; Full time

Job description

General Description:

• Warranty will oversee and continually improve the efficiency and effectiveness of IAC North America’s warranty process and related systems.
  
• This includes working directly with customers, suppliers, and our manufacturing plants on claim data analysis, debit management, contract review, part return analysis, lessons learned, and read across implementation.
• This position will lead, develop, train, and enhance the skills of the plant warranty champions, and ensure cross-functional warranty teams are engaged with timely execution of necessary actions.
• The Lead Quality Engineer - Warranty will be the subject matter expert for customer warranty knowledge in North America.

Position Specific Requirements (PSR):

• Lead the auditing and development of initiatives for satisfactory compliance, and the enhancement of warranty management related requirements, e.g., CQI-14.
• Warranty Claim Data Management including the acquisition, analysis, and accuracy of customer warranty claim data.
• Ensure part reviews are happening with Engineering and Manufacturing personnel to address warranty claims along with providing updates to internal and external stakeholders.
• Establish metrics to track timely closure of issues and actions.
• Develop reliable and accurate warranty data reports and performance metrics for executive review.
• Establish key customer contacts for warranty processes.
• Ensure warranty part reviews and associated claims, responsibility, and associated debits are reviewed, concurred, reported, tracked, and communicated.
  
• Connect with IAC plant warranty leads to ensure parts are analyzed in a timely manner. Escalate to ensure timely actions are completed, as necessary.
• Work with IAC plant warranty leads to maximize supplier recovery for supplier caused warranty issues.
• Participate in the contractual review process for warranty terms and conditions as needed.
  
• Be subject matter expert in the establishment of technical factors for assigned customer portfolio.
  
• Ensure technical factors are reflective of warranty performance in the field. Monitor performance and corrective actions to continually mitigate liabilities and reduce technical factors.
  
• Ensure lessons learned are timely distributed and read across to pertinent products, processes, customers, suppliers, plants and are captured in Control Plans, D/PFMEA’s, design guidelines, etc.
• Undertake special projects as required.

Physical Requirements:

• Durations of sitting for long periods.

Qualifications:

Education:

• BS/BA required.
• BS/BA in engineering preferred.

Knowledge/Skills/Abilities:

• Ability to create and maintain professional relationships with internal and external customers, suppliers, and teams.
• Maintain professional demeanor in person, via e-mail, and on the telephone.
• High standard of ethics, integrity, and accountability.
• Well versed in warranty cost reductions and continuous improvement activities.
• Able to work independently with minimal supervision, handle multiple tasks simultaneously, and prioritize accordingly.
• Self-driven to excel in a fast-paced, cross-functional environment.
• Strong analytical, problem solving, organizational and time management skills.
• Customer service and detail oriented.
• Excellent follow-up practices.
• Passion for continuous learning and staying up to date on recent developments and innovations in the warranty industry.
• Excellent verbal and written communication skills.