Lead Qualified Success Architect

salesforce.com, inc.; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Salesforce.com, inc. is seeking a Lead Qualified Success Architect to own the implementation and adoption of the Agentic Marketing Platform for new and existing customers, aligning AI-driven marketing with Salesforce values.

You will lead onboarding, design scalable integrations with Salesforce and marketing automation, and guide customers through AI-powered engagement strategies across web and email to deliver measurable business outcomes.

Qualifications

• 10+ years of Mid Market/Enterprise software experience.
• Excellent interpersonal, communication, persuasion, presentation, and writing skills.
• Deep working knowledge of Salesforce CRM.
• Working knowledge of marketing automation systems.
• Knowledge of web / scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
• Outstanding problem-solving skills with the ability to translate business requirements into technical solutions.
• Willingness to work in a fast-paced startup environment with multiple roles.
• Bachelor's degree.
• Passion for making customers successful with software solutions.

Responsibilities

• Lead onboarding, implementation, and adoption of the Agentic Marketing Platform and Piper the AI SDR Agent.
• Partner with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline strategies.
• Architect and implement qualified solutions that integrate with Salesforce, marketing automation platforms, routing workflows, and GTM systems.
• Guide customers through configuration and optimization of AI-powered buyer engagement experiences across web and email.
• Translate customer objectives into technical designs, conversational flows, and AI SDR goals.
• Consult with Enterprise Architects, RevOps teams, and administrators on data models, integrations, governance, and best practices.
• Drive customer enablement by educating teams on agentic marketing strategies and pipeline acceleration.
• Analyze engagement, conversion, pipeline impact, and adoption trends to deliver strategic recommendations.
• Conduct Executive Strategic Business Reviews and roadmap discussions to demonstrate business impact.
• Collaborate with Product, Engineering, Sales, and Marketing to surface feedback and improve outcomes.
• Act as a trusted advisor to maximize platform value and measurable business outcomes.
• Support expansion and renewal conversations by identifying opportunities for deeper platform adoption.
• Stay at the forefront of AI-driven go-to-market innovation and share best practices.

Skills

Enterprise software experience

Salesforce CRM

Marketing automation

Web technologies (HTML/CSS/JS)

Solution design

Stakeholder engagement

Communication skills

Problem solving

Fast-paced startup environment

Customer success focus

Education

Bachelor's degree

Tools

Salesforce CRM

Marketing automation platforms

Job description

Overview

Salesforce is seeking a Lead Qualified Success Architect to own the implementation and adoption of the Agentic Marketing Platform for new and existing customers. You will work with customers to transform their sales and marketing processes to leverage AI-powered, conversational marketing while aligning with Salesforce values.

About the Role

The Lead Qualified Success Architect will lead onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent.

Responsibilities

• Lead customers through onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent
• Partner with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies
• Architect and implement qualified solutions that integrate with Salesforce, marketing automation platforms, routing workflows, and GTM systems
• Guide customers through configuration and optimization of AI-powered buyer engagement experiences across web and email
• Translate customer objectives into technical designs, conversational flows, segmentation, qualification logic, and AI SDR goals
• Consult with Enterprise Architects, RevOps teams, and administrators to establish scalable data models, integrations, governance, and best practices
• Drive customer enablement by educating teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration
• Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends to deliver strategic recommendations
• Conduct Executive Strategic Business Reviews and roadmap discussions to demonstrate business impact and align on future growth
• Collaborate with Product, Engineering, Sales, and Marketing to surface feedback and improve implementation outcomes
• Act as a trusted advisor to maximize platform value and achieve measurable business outcomes
• Support expansion and renewal conversations by identifying opportunities for deeper platform adoption
• Stay at the forefront of AI-driven go-to-market innovation and share best practices with customers and teams

Qualifications

• 10+ years of Mid Market/Enterprise software experience
• Excellent interpersonal, communication, persuasion, presentation, and writing skills
• Deep working knowledge of Salesforce CRM
• Working knowledge of marketing automation systems
• Knowledge of web / scripting technologies, HTML, CSS, JavaScript, and SaaS applications
• Outstanding problem-solving skills with the ability to translate business requirements into technical solutions
• Willingness to work in a fast-paced startup environment with multiple roles
• Bachelor's degree
• Passion for making customers successful with software solutions

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Salesforce uses AI tools in the recruiting process. Humans will make final candidate selections. See our Candidate Privacy Statement for information about data usage and privacy rights.

Posting Statement: Salesforce is an equal opportunity employer and prohibits discrimination. What this means is that Salesforce strives to provide an inclusive workplace free from discrimination. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected characteristics. Applicants will be evaluated based on merit, qualifications, and business needs.

In the United States, compensation will be determined by factors such as location and experience. The typical base salary range is provided per location and may include additional compensation or benefits as applicable. Recruiters can share specifics during the hiring process.