Qualified Success Architect / Sr. Success Architect

salesforce.com, inc.; San Francisco (CA); On-site; USD 123,100 - 227,000; Full time

Job summary

Salesforce is seeking a Qualified Success Architect / Sr. Success Architect to own the successful implementation and adoption of the Agentic Marketing Platform for new and existing customers.

You’ll be working at the cutting edge of the next generation of sales and marketing technology, and will help customers transform their sales and marketing processes to leverage the power of conversational marketing. Lead onboarding, implementation, and adoption, design scalable strategies with stakeholders

Qualifications

• 5-10 years in mid market/enterprise software.
• Excellent communication, persuasion and presentation skills.
• Deep knowledge of Salesforce CRM and marketing automation.
• Web technologies: HTML, CSS, JavaScript.
• Bachelor’s degree and passion for customer success.

Responsibilities

• Lead onboarding, implementation, and adoption of the Agentic Marketing Platform.
• Collaborate with Marketing, Sales, RevOps, and IT to design scalable inbound strategies.
• Architect integrations with Salesforce, marketing platforms, and GTM systems.
• Optimize AI-powered buyer engagement across web and email channels.
• Translate business objectives into technical solution designs and AI goals.
• Partner with executives to drive strategic reviews and roadmap discussions.
• Support expansion and renewal conversations with customers.

Skills

Excellent interpersonal skills

Communication

Persuasion

Presentation

Writing skills

Salesforce CRM

Marketing automation

Web scripting HTML CSS JavaScript

Problem solving

Bachelor's degree

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

Overview

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce: Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. Innovation isn’t a buzzword — it’s a way of life. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

The Qualified Success Architect / Sr. Success Architect will own the successful implementation and adoption of the Agentic Marketing Platform for new and existing customers. You’ll be working at the cutting edge of the next generation of sales and marketing technology, and will help customers transform their sales and marketing processes to leverage the power of conversational marketing.

Responsibilities

• Lead customers through the successful onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent
• Partner with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies
• Architect and implement Qualified solutions that integrate deeply with Salesforce, marketing automation platforms, routing workflows, and GTM systems
• Guide customers through the configuration and optimization of AI-powered buyer engagement experiences across web and email channels
• Translate customer business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals
• Consult with Enterprise Architects, RevOps teams, and technical administrators to establish scalable data models, integrations, governance, and operational best practices
• Drive customer enablement by educating teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration best practices
• Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends to deliver strategic recommendations and ongoing optimization plans
• Conduct Executive Strategic Business Reviews (ESRs) and strategic roadmap discussions with customer stakeholders to demonstrate business impact and align on future growth opportunities
• Partner cross-functionally with Product, Engineering, Sales, and Marketing teams to surface customer feedback, influence platform innovation, and improve implementation outcomes
• Act as a trusted advisor to customers throughout their lifecycle, helping them maximize platform value, accelerate time-to-pipeline, and achieve measurable business outcomes
• Support expansion and renewal conversations by identifying opportunities for deeper platform adoption and increased business impact
• Stay at the forefront of AI-driven go-to-market innovation, bringing new ideas and industry best practices to customers and internal teams

Qualifications

• 5-10 years of Mid Market/Enterprise software experience
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Deep working knowledge of Salesforce CRM
• Working knowledge of marketing automation systems
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• Must be willing to work in a fast-paced startup environment with multiple roles
• You possess a bachelor’s degree
• Passion for making customers successful with software solutions

Unleash Your Potential

When you join Salesforce, you\'ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we\'ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to shape the future and redefine what\\u2019s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Salesforce uses artificial intelligence (AI) tools to help recruiters assess and evaluate candidates\' resumes and qualifications. Humans will always make candidate selections and hiring decisions. See our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to AI tools and opt-out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We are committed to equality for all and strive to create a workplace that is inclusive and free from discrimination. All employment decisions are based on merit, qualifications, and business needs.

In the United States, compensation offered will be determined by factors such as location, job level, knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The base salary range for this position is $123,100 - $227,000 annually, with location-based variations. Your recruiter can share the specific range for your job location during the hiring process. The base pay range represents only base salary and does not include bonuses, incentives for sales roles, equity, or benefits.